Travel Counsellors - Terms and Conditions
Definitions
In these Terms and Conditions, “Traveler,” “You” and “Your”
means you, the person who purchases travel plans or any person on whose behalf you
agree to purchase travel plans for and who is listed on the booking form or any
person to whom you transfer travel plans which you have bought. The person making
the booking must be at least 18 years old and must be authorized to make bookings
on behalf of the members of the traveling party.
It is the responsibility of the person making the booking to bring these Terms
and Conditions to the attention of all of the members of the traveling party.
“Travel Counsellors” and the “Company” mean Travel Counsellors,
LLC and its agents, with whom you are booking your travel plans.
Your Documentation
Please read these Terms and Conditions carefully. They apply to all bookings made
through Travel Counsellors and govern your relationship with the Company. Other
conditions may apply from the specific suppliers with whom you are contracting.
Copies of those Terms and Conditions are available on request.
Please review your booking confirmation, invoice and travel documents carefully.
Immediately notify your Travel Counsellor with any discrepancies or questions.
Proof of Identity is required for all travel. Without proper identification, which
in some cases may require a passport and/or visas, the traveler may be denied departure.
It is your responsibility to obtain the proper travel documents.
Deposit and Final Payment
A deposit, as required by the relevant suppliers’ terms and conditions, will
be taken at time of booking. That deposit is non-refundable. No rates are guaranteed
until a booking has been confirmed by the payment of a deposit or, in some cases,
full payment. The deposit forms part of your final payment which is due up to 12
weeks prior to departure. If we do not receive final payment by the specified date,
we reserve the right to cancel the reservation. In the case of billing errors, we
reserve the right to re-invoice with correct pricing. Charge card payments require
certain information.
Not Included in Program Prices
The following may not be included in the price or your tour or trip: Federal Inspection
Fees for the U.S. Customs and Immigration; International Air Transportation Tax;
Agricultural Tax; Security Fee; airport taxes; any other taxes; passports; visas;
tips to your tour director, tour driver, and local city guides; gratuities on cruise
ships; laundry, beverages, food not on the regular table d’hôte menu
(these extra items will be billed to you before leaving the hotel, restaurant or
ship); optional excursions; and other items of a personal nature. Please ask your
Travel Counsellor if you are unclear what the price of your tour or trip covers.
Revision Fees
In addition to any fees charged by the supplier, a minimum service fee of $35 per
transaction will be charged for any alterations or revisions. Spelling corrections
to clients’ names after air tickets have been issued are subject to airline
revision fees. Courier delivery costs will also apply if any changes are necessary
within five weeks prior to departure. Any changes requested after you have made
your final payment might be treated by the supplier as a cancellation and could
trigger cancellation charges.
Cancellations and Cancellation Fees
Cancellations are very costly and usually do not occur in time for resale of the
cancelled tour or trip. If cancellation in writing is received by Travel Counsellors
the cancellation charge you incur will be determined by the relevant supplier’s
terms and conditions.
Any changes to your itinerary may incur additional costs, including the Revision
Fees referred to above. Flight changes after deposit is received or flight cancellations
after tickets are issued incur airline revision and airline cancellation fees. Optional
tours cannot be refunded after purchase.
If the supplier cancels a tour we will attempt to re-book passengers on the same
tour with a different departure date or a similar tour. All re-bookings are subject
to availability. If that tour is unacceptable, Travel Counsellors will refund all
monies paid to Travel Counsellors; there is no additional liability.
Travel Counsellors cannot assume responsibility for any additional costs or fees relating
to the issuance and/or cancellation of air tickets or other travel arrangements
not made through Travel Counsellors.
Non-Refundable Air Tickets
If you are purchasing a non-refundable air ticket, please make sure that your Travel
Counsellor explains the restrictions associated with non-refundable airfares. Travel
Counsellors cannot be held responsible for any change/cancellation penalties associated
with these non-refundable airfares.
Refunds for Unused Services
No refunds will be made for unused services once travel arrangements have commenced.
Tours/Packages, Hotels and Cruises
Due to currency fluctuations tours, packages, hotels and sightseeing excursions
are subject to tariff variations which may affect pricing as quoted. Prices may
be based on a minimum number of participants. Surcharges may apply, consult with
your Travel Counsellor for specific details. Cruises are generally quoted according
to the specific cruise line, the itinerary and level of stateroom requested. Rates
are subject to change and are not secured until full payment has been received.
Cancellation is subject to penalties imposed by the supplier as well as any service
charges applied by Travel Counsellors.
Travelers Who Need Special Assistance
Any condition or disability requiring special attention must be reported to Travel
Counsellors at the time of booking. Travel Counsellors will make reasonable efforts
to accommodate the special needs of disabled travelers, but is not responsible for
any denial of services by carriers, hotels, lodges, restaurants or other independent
suppliers. Motorcoaches and mini-buses are not equipped with wheelchair ramps. We
regret we cannot provide individual assistance to a travelers for walking, dining,
getting on/off motorcoaches and other transportation vehicles or other personal
needs. Travelers who need assistance must be accompanied by a qualified and physically
able companion.
Passports and Visas
A valid passport is required of all travelers. It must be valid six months after
date of return. Your Travel Counsellor can help you obtain the necessary forms for
passport application. Non-U.S. citizens must consult with the appropriate consulates
to determine if any visas are needed.
It is suggested that all travelers, regardless of the passport they hold, check
with the appropriate consulates of the countries being visited to determine if any visas
are needed. Securing any needed visas is the responsibility of the traveler. It
is the responsibility of the person making the booking to bring this passport and
visa information to the attention of all of the members of the traveling party.
Baggage
Different restrictions and charges apply to the baggage you can carry, depending
upon the form of travel that you book. Please make sure that your Travel Counsellor
has explained the restrictions and charges that apply to your tour or trip.
Smoking
Please note that some of the trips and tours we sell will be non-smoking trips and
tours. Please check with your Travel Counsellor if you are unsure whether you would
be able to smoke on the trip or tour that you wish to book.
Health Requirements
You, the Traveler, assume the responsibility of choosing an itinerary which matches
your physical abilities and stated health. We recommend that you consult a physician
with regard to immunizations and any travel medicines well in advance of your travel
date. Proper medical and pharmaceutical precautions are the sole responsibility
of the Traveler. We strongly urge you to obtain adequate travel and medical insurance
to cover any and all of your medical and/or emergency evacuation needs should such
unfortunate emergencies arise as well as to cover trip cancellation and/or trip
interruption costs. Travel Counsellors assumes absolutely no responsibility regarding
provisions of medical care or evacuation. By forwarding payment, you certify that
you do not have any physical or mental conditions which would create a danger or
hazard for you or other travelers. Once any fees have been paid by you to Travel
Counsellors, medical circumstances will not be considered as exceptions to our cancellation
policy as set forth above.
Disclaimer of Liability
Travel Counsellors, LLC of Lake Mary, Florida, its owners, agents and employees
hereby give notice that they act only as agents for hotels, transportation companies,
land operators, and suppliers of travel services and assume no responsibility or
liability whatsoever in connection with the operation or service of any aircraft,
motor vehicle, motorcycle, boat, or other conveyance, inn, lodge, hotel, or tour
services which may be used wholly or in part for services arranged by Travel Counsellors.
Travel Counsellors, its owners, agents, and employees will not be responsible for
any act, error, or omission nor for any injury, loss, accident, delay, inconvenience,
irregularity or damage which may be occasioned by any cause whatsoever including,
but not limited to, acts of nature, civil disturbance, government restrictions,
failure of any means of conveyance to adhere to published schedules, or due to neglect
or other willful acts of suppliers of travel services or other persons or entities
due to any reasons whatsoever.
Travel Counsellors reserves the right, at any time, either prior to or after departure,
to, in its good faith sole discretion, make reasonable changes to any tour, trip
or expedition. This includes, but is not limited to the right of Travel Counsellors
to reasonably alter or omit any part of an itinerary, reasonably substitute similar
hotels, reasonably substitute tour guides, or reasonably change any means of conveyance
without notice and without any refund.
Travel services are provided by various suppliers who are independent contractors
and are not agents or employees of Travel Cousellors. By utilizing the services
of these suppliers, Traveler agrees that Travel Counsellors, its owners, agents
and employees will not be liable for any harm to participant arising from occurrences
or conditions during traveler’s trip, including, but not limited to any physical,
emotional, indirect or consequential harm due to willful or negligent acts or any
person or entity whatsoever, including Travel Counsellors and any other parties.
Traveler assumes complete and full responsibility for and hereby releases Travel
Counsellors from any duty of checking or verifying any and all passport, visa, vaccination,
or other entry requirements of each destination, and all safety or security conditions
at such destinations, and all baggage restrictions, during the proposed length of
travel. For information concerning possible dangers at international destinations,
we strongly recommend the traveler contact the Travel Advisory section of the U.S.
State Department at (202) 647-5225 or their web site at www.state.gov.travelandbusiness.
For medical information, refer to the U.S. Department of Health and Human Services
at (404) 332-4559 or their web site at www.hhs.gov
Disputes and Service Inquiries
While Travel Counsellors makes every attempt to ensure that every aspect of your
travel plans are pleasant, in the event that you experience difficulty or are unhappy
with any service, you must advise the supplier and Travel Counsellors immediately
at the time the difficulty occurs. The Company will attempt to resolve any issue
immediately. If you are still dissatisfied, you must contact Travel Counsellors
in writing within 28 days of your return. Failure to lodge a complaint and advise
the supplier at destination may render the dispute irresolvable. If you have any
other inquiries about the service provided that cannot be resolved immediately during
your tour or trip please also contact Travel Counsellors in writing within 28 days
of your return.
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