If there’s anyone who can tell you about the Travel Counsellors experience it’s our customers. Let them share their incredible travel stories with you and find out why they voted us best travel company for customer service.
Sent in by Nicholas Roper
SITTINGBOURNE, 04 August 2021
If you want to book a stress free holiday with everything dealt with from start to finish and full support while you are away, then Robbie is your man.
Sent in by S Woodroffe
LITTLEHAMPTON, 04 August 2021
Always very polite and extremely efficient!
Sent in by Carly Curry
Durham, 03 August 2021
Always helpful, always contactable and very reassuring, especially given the current climate.
Sent in by Kirsty Dixon
Manchester, 04 August 2021
Booked a weekend away via Pippa Wilson at Kenwood Hall Hotel. It was a package that came with a meal and afternoon tea included. Pippa was very helpful in arranging for a table booking at the restaurant the first night and even sent information regarding local restaurants we could try for the second night. I really like how little I had to make arrangements as Pippa took care of it for me in advance so could just turn up on the day. 5* service! Thanks Pippa
Sent in by Glenda O'Reilly
Hertfordshire, 03 August 2021
Joanne is always very professional and helpful and finds just what we need.
Sent in by Sarah Mitchard
Wokingham, 04 August 2021
Louise has been fantastic! I have already recommended Louise to family and friends.
Sent in by Suzanne Wilkinson-McKay
Warwick, 03 August 2021
Simone is amazing. I was trying to book a short spa break for mine and my husband’s birthdays but was struggling to find a decent deal and was beset with indecision. I decided I needed Simone on the case. Within 24 hours, she’d found us a lovely hotel, by the sea with a cracking deal for a two nights’ stay. I should also add that the time scale was pretty tight. I emailed Simone on 28th June and our break is booked for 19th July. I have already recommended Simone to anyone who will listen and will continue to do so. First class service even on a second class budget.
Sent in by Adam Batty
London, 04 August 2021
Very helpful and responsive. Felt like Rachel was really listening to what we wanted from our holiday - thank you. I would definitely recommend.
Sent in by James Stone
STROUD, 04 August 2021
If you intend to travel this summer, my best tip is to take Jayne's advice and follow it exactly. We've just come back from a fantastic trip to Spain and using Jayne's help and expertise, the trip went like clockwork.
Sent in by Peter O'Rourke
Midlothian, 04 August 2021
Paula took all the hassle out of looking at different locations/accommodations which we really appreciated. Also, she listened to what we wanted and didn't ask us to compromise and in turn has found us a location we wouldn't have even thought of!
Sent in by John Murdoch
Thrapston, 03 August 2021
As always, Abi is way better than average. She tries so hard to make everything exactly what you want and nothing is too much trouble.
Sent in by Katherine L
Loughton, 04 August 2021
Nic has been amazing. We would never book a holiday through anyone else. She understands our style and preferences and always gets a good rate for us. She goes above and beyond!
Sent in by Maria Paice
Shropshire , 04 August 2021
Can’t believe I’ve only just become aware of your services….I will never go anywhere else! Zoe has been amazing at sourcing us a fantastic Welsh staycation this summer, which more than met my expectations and everything ran so smoothly, but we also have a fantastic half term holiday booked to looked forward to in Cyprus. Zoe has kept us in the loop at all times with the changing restrictions and absolutely knows her stuff and is happy to manage all ranges of budgets. Couldn’t be in better hands and have really enjoyed speaking to Zoe as genuinely such a lovely person - so highly recommend! Thank you Zoe
Sent in by bailey brian
swinton, 03 August 2021
emma was excellent...pleasant...very knowledgeable...felt really confident talking to her,,,would highly recommend her............brian
Sent in by L Mason
Salisbury, 04 August 2021
Sam is amazing and has done everything she could to keep up with the ever changing situation due to Covid and has moved my Disneyland Paris holiday a few times whilst ensuring I get the best deal she can offer. I would have been lost without her help. Thank you Sam
Sent in by W Brindley
SALISBURY, 04 August 2021
Quick, friendly, excellent service. Thanks Sam.
Sent in by Grace Greig
Kinross, 04 August 2021
Thanks for organising our trip, we would definitely recommend you to friends and family
Sent in by Mel Wombwell
Dubai/Coventry, 03 August 2021
Simone is an amazing travel advisor - she is thoughtful, asks good questions to understand what you are really looking for and your budget. She gets back to you quickly and when we got stuck in Hawaii as the pandemic lockdown began she made arrangements and got us home on the first available flight. We can't recommend her enough.
Sent in by Emma Clark
Menston, 03 August 2021
Absolutely amazing booking experience thanks to Sarah. Nothing was too much trouble and she was very well informed about everything to do with our trip. The reminder emails were so valuable and your reassurance helped to keep my stress levels at bay. I loved the goodie bags for the children too - such a super thought and made the travelling to Liverpool so much less stressful! We will definitely be using Sarah again - the whole process from booking to boarding has been fantastic! Thanks Sarah.
Sent in by Audrey Marlow
Husbands Bosworth, 04 August 2021
Abi always offers excellent service, nothing for me to do which makes booking so much easier.
Sent in by Imogen Lindon
Kent, 03 August 2021
As someone who loves travelling but finds it hard to be creative in regards to pulling a holiday together and gets completely stressed out with trying to book everything for my family and all their different needs, Claire has been amazing! Not only is she friendly and professional but takes the time to really get to know you and understand what is important to you in regards to your holiday. She came up with ideas I would never have thought of and is really thoughtful in making sure all the little details are covered. My biggest fear with using a travel consultant was that it would be really expensive, but Claire was great at working to my budget and sharing with me various options to consider. Claire helped me navigate the challenges of booking a holiday during these uncertain times with 100% confidence that I could get a refund or reschedule should I need to due to the pandemic. I have recommended her to all my friends and would highly recommend using her services for all your holiday needs big or small.
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