Based in East Grinstead

Matt Newman

It's Nice To Meet You

I am based in beautiful West Sussex and am proud to offer outstanding knowledge, impartial advice and service for all things travel. I gained a BA (Hons) degree in Leisure Management specialising in Travel & Tourism before embarking on a career in travel. I have now worked within the industry for over 25 years and through my positive outlook and zest for life continue to enjoy visiting new places, going back to old favourites and am looking forward to helping you with your travel plans.

I produce individual travel itineraries with a truly personal service that create lifelong memories.

Working from home allows me flexibility to deal with clients at a time that suits them. I build relationships to fully understand the needs and interests of each customer and then tailor travel arrangements as if they were my own.

Being independent enables me to pick and choose products that are right for the individual. State of the art technology then allows me to build and present this information in an easy to digest way. This is all underpinned by the best financial protection in the industry.

In our fast-paced modern world, time is of the essence. I will save you both hours and money in helping to facilitate your travel needs.

Whether it be a weekend away, a honeymoon, family holiday, cruise, mountain adventure or business trip I am here to help build that perfect experience for you.

My commitment to all clients begins long before they travel and continues after they've arrived home.

Let me make your journeys unique. Call or email me today.

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Videos

Moments that matter

3/11/2021

I am here to share my experience and expertise to help you create memorable moments that you can share with those who are special to you.

Trusted travel

3/11/2021

I will be there for you at every step of your journey, and the ability to talk with me at anytime of the day any day of the week.

I create

3/11/2021

I create smiles, dreams, memories, romance and adventure with a truly personal touch.

Adventure

3/11/2021

Love the outdoors, want to tick off some bucket list items? I can help to tailor adventure travel product throughout the globe just for you.

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

AOTEAROA – The land of the long white cloud

12 December 2018

Sheep, sheep and more sheep - in fact 40 million of those woolly, cute, tasty things. 10 sheep for every person living here. A country little larger than the United Kingdom and about two thirds the size of California, there is plenty of space for these animals to graze. Some view this country as a strange, backward place, which considering their national symbol, the Kiwi, a bird that does not fly, isn’t too surprising. However, this place needs to be seen to be believed. If you are a lover of the outdoors, welcome to ‘Mecca’. Boasting the unofficial title of ‘Adventure Sports Capital of the World’ is Queenstown. What a spot this is! Set overlooking Lake Wakatipu, New Zealand’s second largest lake, after Lake Taupo, and with the Remarkables Mountain range as a backdrop, this town is awesome. This is the place where AJ Hacket started the gnarly and crazy sport of bungee jumping. But, do not be put off if dangling from a 100-metre bridge, with an elastic band strapped to your ankles, is not for you. There is plenty of other great stuff to do. This Queen of towns is special, but so is the whole of the South Island - in fact so is New Zealand. On the east coast of the South Island lays the small town of Kaikoura, 669 kms from Queenstown and 180 kms north of Christchurch. Stop here to see the Orca whales (Dec-March) or check out Sperm whales (Oct-Aug). Take a swim with the dolphins and seals (year-round), dive with the sharks (Nov-Apr) or just chill out with a latte outside one of the local cafes. Southwest of Queenstown is the Fjordland region. This area is stunning, and you could easily think you were in Norway. It comprises of mountain-fringed lakes including New Zealand’s two deepest, huge cascading waterfalls, rare birds, seals and dolphins. Millford Sound is a cracking daytrip which gives you a taste of this region. Do not expect to stay dry though as this is New Zealand’s wettest part experiencing up to 7 metres of rainfall a year. There are so many other wonderful places within the South Island. The conservative, quaint, tranquil city of Christchurch and the rugged uncompromising west coast which includes the Fox and Franz Joseph glaciers. North of these glaciers is Hokitika, the home of the mineral Greenstone. Southeast from here is Mount Cook, New Zealand’s tallest mountain peak, the laidback atmosphere of Nelson to the north and the Abel Tasmin national park - a place of immense beauty. Not a bad spot for a holiday! Wellington, the country’s capital and home to the National Museum, Te Papa, is the gateway to the north island. This city reminds you why filmmakers have taken advantage of the stunning scenery. At the airport there is a sign reading “Welcome to Middle Earth” and from this city the government appointed a special minister for the Lord of the Rings project. From here you could visit Mount Ruapehu, a huge volcano within the Tongariro National Park. An impressive structure that stands 2672 metres high and is still active, last erupting as recently as 1996. Directly north is Taupo, the North island’s rival to Queenstown in the extreme sports stakes. 80 kms north from here is Rotorua. This is one of the world most concentrated and accessible geothermal areas. Boiling mud pools, hot thermal springs and magnificent geysers sprouting water 20 meters high. It is a tourist hotspot, teaming with Maori culture, although it will take you a few hours to get used to the rotten egg smell (hydrogen sulphide). Further north of here is Auckland, a bustling city, home to a quarter of the population. Even here the adrenalin junkies can play. Why not climb the bridge, jump from New Zealand’s tallest building (328 metres) on the skyjump, or swim with more dolphins? As the venue for 1999 and 2002 America’s Cup this city has had some serious cash thrown at it, which some say has led to a loss of personality, however others compare it to Sydney. The jewel of the north is the Bay of Islands, 240 kms from Auckland. New Zealand’s most famous legal document, the ‘Treaty of Waitangi’ was unveiled here in 1840. Highlights here include 90-mile beach, Maori customs and culture, cruises around the islands, as well as yet more dolphins (year-round) and whales (Orcas: May-Aug, Minke and Bryde’s: Aug-Jan). New Zealand has everything. It should be on everyone’s must visit list, and soon. For the size of this place it is surely one of the most diverse countries in the world. From volcanoes to hot springs, mountains to pristine beaches, it is inspiring, cultural and friendly. If you are an extreme sports enthusiast there is nothing New Zealand does not have. If you have always dreamt of swimming in the wild with dolphins, then what are you waiting for!

My customer stories

Sent by David Roberts

Outstanding personalized client service. Responsive and Matt pays attention to all the details in planning and execution of travel plans and is attentive to ensuring travel arrangements are followed up whilst I am travelling, such as issuing tickets, plus contacting each property prior to my arrival. Top notch.

Sent by Nicola Watson

Great service - makes the whole process seamless! And Matt is so patient as I can be quite annoying with changing my mind! I highly recommend.

Sent by Kathleen Hamilton

Matt Newman has to be the most helpful , professional and reliable person I have dealt with in all my years of booking holidays/travel. He is always available to take the worry/concern out of all aspects of any trip for me and other members of my family. A huge thankyou Matt!

Sent by Chrissie Fox

Really great service at a great price. Will definitely use again and have already recommended.

Sent by Wiliam James

Matt is very helpful and especially patient. Everything was organised efficiently.

Sent by Andrew Wright

Great service and extremely reactive to our ever changing needs.

Sent by Michael Honneysett

Matt has been amazing - always explains things nicely and nothing was ever too much trouble . His follow up was excellent too . Checked in with us the day before we leave was also a nice touch . Will definitely use him again.

Sent by Dominic Eddon

Service over and above. Very helpful and professional. I’ll be sure to recommend Matt to my friends and professional network.

Sent by Gary Summers

Matt has always been extremely knowledgeable and has actually saved us money when going via him. We feel confidant that our holidays will run smoothly and without hiccup.

Sent by Ruth Sterling

Matt is brilliant. Go to person for everything travel - he’s become a part of us, he gets things so well. Lucky to have him.

Sent by Emma Nicoll

Matt made what felt like a too difficult holiday plan an easy, affordable and exciting one. He patiently worked through scenarios with us, fully committed to securing us our adventure. First time travelling in 10 years - can’t wait!

Sent by Lyndon Thomas

Always receive prompt and comprehensive service from Matt. All arrangements made, flights, transfers, hotels, car hire have worked to plan.

Sent by Vicky O'Shea

Matt was incredibly helpful, understood our requirements quickly and planned our perfect holiday.

Sent by Michelle Offord

Already recommending you to our friends :) Matt always understands our requirements and meets budget. Presents a variety of options and informs us of availability. The options are well presented in the templates and the app is easy to use.

Sent by David Balment

Brilliant service from start to finish. Matt was incredibly patient as we were unsure of exactly where to go but after several attempts and changes on our part, he came up with the goods! We wouldn’t go anywhere else for booking major holidays from year to year.

Sent by Lisa Mitchell

Matt responds so quickly to any contact, very helpful and gave us lots of different options.

Sent by Jo Mill

Matt was brilliant. Really helpful and informative and put up with my indecisiveness!

Sent by Claire Lefevre

Matt was incredibly helpful and calm. There were a few changes that needed to happen but he was so quick to respond and made everything so easy. We are so excited about our trip and I would highly recommend. Thank you.

Sent by Ruth Sterling

Matt is outstanding. Market savvy, creative and insightful, respects budgets. After some years now, and many trips, he knows our likes better than we do, and we trust him implicitly. We have 2 trips in the pipeline, and more to come. Unfailingly delights. We’ve done the market testing. Don’t use anyone else.

Sent by Paul Rodrigues Khan

Matt was nothing short of Amazing. Great attention to detail, Knowledgeable, gave frequent updates and really knows his subject matter.

Sent by Nicola Watson

Such a great service. Matt really listened to what we were after and when we liked one of the options but wanted to see if some changes were affordable he was so helpful and managed to contact the hotel and get exactly what we want. It was so much easier than booking online on our own and we're so excited for out holiday.

Sent by Regina Heap

Matt is very efficient and the organisation of our trip to Iceland has been super easy. Matt tailored our experience to our preferences. I have already recommended his services to my friends!

Sent by Stephen Wright

Fantastic service from Matt. An absolute pleasure to work with. Will be a returning.

Sent by Dave Roberts

Reliable, flexible & will tailor travel & accommodation to suit a client's requirements, needs & budget. Always responsive & helpful.

Sent by Ann Venosi

Excellent service from Matt who took our vague idea of undertaking a cruise around the Norwegian Fjords and turned it into a reality that delivered everything we wanted. Always very responsive to our questions, Matt was professional prompt and extremely helpful. We will definitely use Travel Counsellors again. Thank you.

Sent by Emma Mahon

It was an absolute pleasure dealing with Matt Newman for our recent holiday booking to Thailand. He provided fantastic suggestions on destinations and accommodation to meet both our travel brief and budget. He was prompt with all of his communications, extremely professional and made us feel at ease from the word go. Thank you Matt for all your help.

Sent by Kathleen Hamilton

If you want a seamless, worry- free experience when booking your holiday, use Matt Newman. He is amazing! and nothing is a trouble to Matt, You are guaranteed individual, personal attention and can be confident that every detail of your holiday booking is attended to.

Sent by Angela Gray

Matt is very much a ‘people person’ and makes booking a holiday the easiest procedure. His attention to detail is superb. He thinks on your behalf and follows everything requested/arranged with a prompt affirmation by email. He is ‘on the case’ from the outset and very professional at every stage. I would not hesitate in recommending Matt to family and friends.

Sent by Andrew Farmer

10, obviously! Service has been first class, knowledge is excellent. Friendly yet professional and always quick to come back with answers to all questions! All very impressive.

Sent by Hayden Flower

Quick to respond. Answers all questions. Has your back covered for everything. Calm and deep network that gives the inside scoop on any location we’re interested in.

Sent by Simon Gabriel

Matt has helped us previously and as before, he was helpful, knowledgeable and very nice deal with. His communication is always very good and he responds to any questions quickly. I am sure the holiday he has arranged for us will be as good as the last one!

Sent by Imogen Wolfe

Matt has helped us book our holidays for 5 years now, they are always just what we want. He’s fantastic to deal with and I’ve recommended him to many of my friends.

Sent by Kieran Wakeley

Matt was incredibly fast and understood my ideals routes and accommodation preferences as well as budget. He had many useful suggestions and was responsive to questions. All round a great experience and confidence in my choice of Travel Counsellor.

Sent by Abigail Pursey

Matt has made the process so so easy! We'd been trying to decide what to do for months, and he came in and took all the stress away. He took the time to get to know us which meant his accommodation recommendations were exactly what we were after! I have already and will continue to recommend Matt :)

Sent by David Balment

Incredibly helpful at all times and nothing really was too much trouble. Absolutely no hesitation in recommending him and we are sure to use Matt again hopefully in the near future without doubt.

Sent by Simon Gabriel

Matt is very nice to deal with and extremely helpful and responsive. We felt reassured by the sound and knowledgeable advice he gave us and would certainly ask him to help us again.

Sent by Graham McMahon

Would recommend Matt to any and all of our friends. He is extremely professional, very patient and listens fully to what we want to achieve. As a result, we end up with a great itinerary and feel confident that our holiday will be a success from the very beginning.

Sent by Viv Foster

Brilliant personal and bespoke service, with suggestions that genuinely add value to both the quality of the trip and the cost effectiveness. And a really nice guy to deal with to boot.

Sent by Imogen Wolfe

Always very helpful with great knowledge of all the countries we’re travelling too. Really goes out of his way to get all the information you need and keeps you updated with emails and phone call. Have recommended Matt to friends and family.

Sent by David Roberts

Knowledgeable and quick.to understand clients requirements. Fast, efficient & reliable. Also makes helpful suggestions to enhance itineraries & find value for money. Good at follow up including while you are travelling. Will definitely use again.

Sent by Ase Anderson

Matt was recommended to us by a friend and he made the process of booking our holiday to New York seamless and stress free. He is friendly, polite and responsive - I would highly recommend him to anyone looking to book a holiday.

Sent by Sarah Hollingum

You are so good! Keeping an eye on flights for us, having such amazing honeymoon idea for us, making sure we got the best value! Also working round the clock to support all your clients.

Sent by Hayden Flower

Tremendous service. Eye on the detail. Quick with responses to questions and always keeps us informed of how things are progressing or if we need to do anything. Good appreciation for our needs and has sound advice on room selection, locations etc.

Sent by Angela Gray

Matt’s attention to detail took all the worry out of arranging my travel insurance. Nothing is a trouble to him. Personal service to a client is definitely his priority and he makes it very clear to contact him should there be any questions/problems that may occur pre holiday departure. My sister and I will always go to Matt for future holiday arrangements.

Sent by Ruth Sterling

We have been working with Matt Newman @ Travel Counsellors for a few years now, and apart from the savvy market knowledge, brilliant value and Best in Show service, he now knows instinctively what we like and what we don’t. He has developed an unerring eye for our tastes and preferences and we are absolutely delighted. Use him. Marvellous.

Sent by Nicholas Kewell

We recently worked with Matt Newman from Travel Counsellors for a much-anticipated family trip to New York. From start to finish we felt completely in the safest of hands. Matt had great recommendations of where the stay and what to do and these recommendations were all spot on in reality. Great location, excellent pre booked tours and amazing value. He totally ‘got’ our needs and tastes. Even through the complex travel restrictions and documents Matt guided us so it was as unstressful as it could be. Would highly recommend Matt and Travel Counsellors to anyone travelling, I feel like we had the highest value, best trip and the best price, with such smooth guidance. Why would you do it any other way?!

Sent by Duncan Kaye

My family and I had been procrastinating for months trying to find our perfect holiday destination. Matt was fantastic, he responded quickly (within 10 minutes of me messaging him at 10pm on a Friday night !). I told Matt what we were looking for and the next day he had selected four destinations with options and pricing for each. He reserved flights for the options we were considering to give us time to talk it through and ensure we were making the right choice. He also managed to change our flights to a more convenient time. It was so good to be able to talk through our options with an expert and he's a thoroughly nice bloke which always helps. After months of procrastinating, we had our holiday booked in less than a week from our initial conversation. I can't recommend his service highly enough. We're off to St Lucia... thanks Matt.

Sent by Jonathan Opaye-Tetteh

We have used a travel company before but the difference, with Matt Newman is the genuine personal touch. He is full of great ideas, enthusiasm and passion. Always goes the extra mile to be available for a chat and I felt informed every step of the way. Thanks again Matt!

Sent by Isabel Tabraham

Matt is always super helpful, calm and full of great, comprehensive advice. He is really thorough and meticulous. A pleasure to deal with him and makes my life a whole lot easier! Thank you Matt!

Sent by Carmel Boucher

Matt gave us a very good service. He understood our requirements and delivered what we wanted without any unnecessary fuss or complications. His advice and recommendations were great and we were very pleased. with our trip I would recommend Matt's Counsellor Travel service without hesitation Excellent!

Sent by Imogen Wolfe

Matt has booked 2 holidays for us currently and we hope many more. He makes it so easy coming up with great hotels, suggestions and has a wealth of knowledge. He’s a pleasure to deal with and I have recommended him to my friends.

Sent by Emilija Wellbrock

Friendly and really helpful! Thank you very much to make everything possible and also thanks for being passionate!

Sent by Tobias Krebs

Matt was so helpful, I just felt wonderfully taken care of the whole time. Thank you!

Sent by Majella Wakeley

Matt, knows what we like and has always accommodated our needs. He is on hand to answer our crazy questions and sort any difficulties. He was able to reassure us during our trip to Australia when we were caught up by the fires. We can highly recommend Matt.

Sent by Dawn Laffey

Matt is always so helpful! Would always look to use him for our travel plans!

Sent by Gary Summers

Matt has been extremely helpful in booking both flights and complete holidays for us and in many cases has saved us a considerable amount of money through using his knowledge and experience. He has also been extremely helpful with cancellations and Re bookings during Covid lockdown. I would not hesitate to recommend him to friends and family.

Sent by Keith George

Many thanks for your help in these circumstances, I am very grateful that you are still fighting our corner. On the one hand I feel aggrieved that the Insurance not only took ages but that they won't cover the rebooked New Zealand flights and hotels (that we didn't in fact take), on the other hand if we had got to New Zealand I have a suspicion that we would have fared worse in the end even though it seemed the right thing to do. And the extra few days in Australia turned out well because we got to know better my niece and nephew who live near Sydney. We got away lightly not only financially but also stress and anxiety which those who became stranded must have felt. Our holiday was not what we expected but you did and have done everything possible for us to make it as good as it could be!

Sent by Regina Heap

Matt was great, we just had to explain what sort of experience we were after and he just guided us, tailoring the perfect holiday for our family! He is very patient and listened to us, changing plans and advising us all the way. A must if you have not got the time to do the research and the bookings yourself. And good value for money too!

Sent by Lucy Cameron

Matt really understood what we each wanted individually and then crafted together an itinerary to please us all. With 3 kids age 11, 14 and 16 it was never going to be easy, he has a great ability to talk to to kids of all ages, discuss all the options and get everyone on board. All that and within budget - what's not to love!

Sent by Zoe Hollingum

Matt has been so helpful in planning our honeymoon. He has been great to work with, he has given us great guidance but also welcomed our thoughts and comments. We're really excited to go on the trip he's planned for us!

Sent by Cheryl Floyd

Exceptionally helpful, knowledgeable and friendly, would without doubt recommend Matt to all my family and friends !

Sent by Ruth Sterling

Matt is fantastic, and we have already referred people to him. Not only goes the extra mile, but the 50,000 furlong's. A credit to TC, and a flagship example of outstanding service in the travel industry.

Sent by Jonathan Opaye-Tetteh

Matt is very knowledgeable and enthusiastic about travel! Very quick to respond to queries and always on hand to help. We can't wait for our trip. Thanks!

Sent by Chris Patel

Matt has worked extremely hard to source an amazing holiday for us and has been very patient when we changed the parameters. I would totally recommend Matt to anyone looking for a tailor made holiday.

Sent by Elaine Emmerton

Our Travel Counsellor consultant, Matt Newman has provided an excellent personal but professional customer service to our company ensuring that all our travel requirements are met. He has strong problem solving skills which has worked well for us numerous times and has always gone to a lot of trouble to research the areas we need to go to for conferences to obtain the most appropriate accommodation.

Sent by Steve Bassi

Matt has been extremely helpful, and patient, in terms of putting together our itinerary.

Sent by Hayden Flower

Very relaxed experience. Very knowledgeable. Easy process, clear and done quickly, thanks Matt

Sent by Sophie Forrest

Matt was fantastic, he was very patient and took the time to really understand what I wanted and helped me make decisions. I could not recommend him enough.

Sent by Kathy Hamilton

Nothing is a trouble for Matt, he is by far the most helpful person I have come across in all my years of traveling.

Sent by David Tongue

Fantastic experience working with Matt. He took the time to discuss various different options for our trip Matt was able and happy to accommodate changes that we wished to make to our plans along the way, always providing useful suggestions and alternatives. Having never used this type of service before, we were pleased with how straightforward and enjoyable the booking process was. Full marks, Matt - we cant wait to go!!

Sent by Anna Crompton

Matt was very helpful and approachable. He was answering emails at the weekend and always very quick to respond to my questions. I would definitely recommend this service. I thought I could find good deals myself but he found a great package with flights and car hire which I couldn’t find online.

Sent by Elaine George

A very satisfactory service. All our requests were listened to, excellent advice given but most importantly promised phone calls were kept to time and day promised. I am very pleased with the outcome. Ten out of ten.

Sent by Annica Eddon

Matt you have been outstanding, we are so looking forward to our trip that you have planned for us no one could have done it better.

Sent by Majella Wakeley

Great advice and extreme patience from Matt. Will most definitely be booking though him again. Many thanks.

Sent by Imogen Wolfe

Matt was very helpful and patient came up with lots of different options always rang when he said he would. Went the extra mile!

Sent by Hannah Chatfield

Matt is so helpful, friendly and easy to work with. Everything he has booked for us has been great!

Sent by Mathumai Rohan

Matt is always really helpful and I would definitely recommend him for any travel plans you may have.

Sent by Ann Woods

It's been a very positive experience, taking the stress out of planning our big trip. I'm sure we have ended up with a better holiday than we could have put together ourselves.

Sent by Jaime Lopez

More than a travel agent, Matt is now a friend. Always going out of his way to assist and flexible enough to make thing happen as will be better for the client. Thanks for your help with the CC issues Matt.

Sent by Natalie Cope

Matt Newman seamlessly coordinated accommodation and travel for our extended family to meet and holiday at a luxury location. I would highly recommend Matt as his service allowed us to travel with ease, enjoy time together in a beautiful resort and create memorable moments. This would not have been possible without him.

Sent by Sarah Ashworth

Matt was amazing and worked so hard to make sure we got our perfect holiday!

Sent by Sean Mullins

Brilliant service during a nightmare of flight delays and hotel issues. Matt sorted a new flight and upgrade very quickly. Will definitely use again.

Sent by Daniel Tabraham

First time we have used a third party to book a holiday, fantastic service, answered all those questions the web sites can not! We won't be going it alone again now we have found this service!!! Brilliant!!

Sent by Shaffique Prabatani

Matt has great enthusiasm and a truly helpful approach, I felt he really did want to get us the greatest holiday and the best deal on price. He was patient in getting the right info form us and supportive of us when trying to choose the best options for us. What def use again! Shaff

Sent by Kathleen Hamilton

Nothing is too much trouble for Matt. He is a pleasure to deal with and I will continue to ask for his help and advice when planning travels for my sister and me.

Sent by Susannah Verity

Matt provided an exellent service which I would definitely recommend. We had a very short time to book a US road trip and wanted to pre-book some, but not all elements, to keep some flexibility. Within days Matt worked with us to book the right flights, car hire and key hotels at better prices than we could have got, leaving us to book other elements as we went. Matt understood exactly what we needed and his speedy advice meant we could leave much sooner than we would otherwise have done.

Sent by Ann Henderson

Matt was extremely helpful and attentive. Answered all our queries promptly gave detailed explanation. Also competitively priced. Thank you Matt.

Sent by Valerie Clarke

From start to finish, Matt provided an excellent service. All queries were answered promptly, either by email, phone or both. Matt is polite, professional, engaging and extremely helpful. It is obvious that he wants to provide a great service and is prepared to go the extra mile in order to provide it. It is so refreshing to deal with someone who, when they say that they will do something and get back to you, actually does so! Thank you.

Sent by Dawn Laffey

First time we have dealt with Matt! He’s been very helpful!

Sent by Viviene Foster

I appreciated the dedicated, proactive, personal service. Thank you.

Sent by Paul Hollingum

Excellent personal service. Actually listened to what we were trying to achieve and then achieved it! Thanks.

Sent by Richard Hanson

It was an honour and a pleasure working with Matt over the course of 12 years. His dedication and commitment to the business stood as a shining example to his colleagues and direct reports. He has managed a diverse team of individuals through both good times and bad, with firm fairness and a friendly smile. Joining the team with a solid background from one of the UK’s leading travel organizations, and developed into a commercial minded International Sales & Reservations Manager. His knowledge of travel and the travel industry comes from years of personal and professional experience, which he loved to share and apply to every aspect of the business. However, Matt’s greatest strength is his commitment to the customer and delivery of outstanding customer service. He is a great listener, both empathetic and understanding of peoples’ needs, and knows what it takes to surpass expectation.

Sent by Jennifer Frame

I worked alongside Matt for almost five years. Matt had a lot of knowledge and expertise about our business, our customers and our agent partners – and always made himself available to share that knowledge. He has a very collaborative and supportive working style that made him really easy and enjoyable to work with – was always very communicative, both gave and sought frequent advice and support, and was always checking in to make sure we were moving in the same direction. Matt always made sure we put our customers at the heart of our business strategy and decisions, and he definitely influenced me to become more customer-focused in my decision-making. Matt was also great at building one-on-one relationships with customers, and whether he was sharing a first-time traveller’s excitement as they built their dream trip, or sensitively handling trip cancellations, complaints or crises – he always went the extra mile, took the time to truly listen and treated every customer like an individual. He really cared about giving customers the best experience, and it showed! Matt brought a lot of energy and personal commitment to the company, and in my view he was a big contributor to the company culture – always dedicated but also a lot of fun to work with.