Based in Ryde

Paula McClumpha

It's Nice To Meet You

Hello, my name is Paula McClumpha, I have worked in the travel industry for 37 years, with travel agencies and in the IT travel sector. Thank you for visiting my web page.

12 years ago I decided that it was time for a change and I joined Travel Counsellors. It was one of the best decisions I have made, as I am now part of the most innovative travel company in the UK. As a Travel Counsellor I have access to award winning technology and hundreds of high quality, reputable suppliers. I also have the confidence that all my clients are covered by the new statutory ATOL Flight plus Certification as well as our already unique financial protection.

One of the great aspects of my job is that I get the opportunity to organise all types of holidays or business arrangements. My bookings range from short UK and European breaks to around the world itineraries, with flights, cruises, weddings, honeymoons and all other types of trips in between. This year I have already organised some amazing tailor made itineraries, which include destinations like South Africa, Zimbabwe, Sri Lanka, Iceland, Canada, the Maldives & of course, one of my favourites Thailand. I have access to the most amazing hotels throughout Europe & further afield.
For my corporate customers, I have organised and project managed two 1-week business conferences, one in Dubai and the other in Bangkok, each conference had around 60 participants. Delegates came from all over Europe, Asia and Australasia which was a major challenge; the events were a great success and the feedback was excellent from everyone involved. Recent corporate trips to Saudi Arabia & Australia have been slightly challenging due to the pandemic but both were extremely successful.

I am passionate about travel and I have travelled extensively on business and leisure trips, visiting lots of amazing places all over the world. I pride myself on providing excellent customer service and I will always go that extra mile to ensure that your holiday or business trip exceeds your expectations. You will always be able to contact me whilst you are away if you have any problems or you would like help with new arrangements. This level of service is not offered by the internet. Please read my client testimonials, at the top of this page, to get a better understanding of the service I provide.

I would be delighted to help you with your next holiday or business trip. I am also happy to offer expert travel advice and provide inspiration. To contact me please ring on 01983 898 190 or email me at paula.mcclumpha@travelcounsellors.com.

I look forward to hearing from you.

Paula

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

An all inclusive to remember - by Rebecca Harris

07 February 2020

The Constantinou Bros Asimina Suites Hotel in Paphos has changed my outlook on all-inclusive hotels. A luxurious, 5 star, adult focused (over 16’s), all suites hotel with its own beautiful sandy beach and 2 outdoor (interconnected), freshwater swimming pools We stayed just the one night at the Asimina Suites in Paphos, as our villa was not available until the next day. We arrived late (01.30am) but were expected by the hotel; and were immediately given our room key, offered assistance with our luggage (which we didn’t take) and directed to our room. As there were 3 of us, (my 16 year old had decided to grace us with his presence for this holiday) we had booked a one bedroom suite. My son’s bed was the sofa bed in the lounge area of the suite, but it was more than comfortable for the 6ft 2 giant that he is. The suite looked out over the swimming pool, had a partial sea view; and also a balcony with chairs on. The facilities in the room were substantial and there was a jack and jill bathroom, which made it great for when we had gone to bed and closed the door between the bedroom and lounge. We had room service when we got to our room; and the sandwiches that we had were lovely. Are you ever put off by the thought of having to fight for a sun lounger? This was not the case here. After our delicious breakfast, with exceptional service; and a walk along the private beach (not even a couple of minutes away from the restaurant) we decided to go and lounge by the pool. By now it was 11am and there were still plenty of sun loungers available. Staff were attentive; offering drinks regularly which in the heat of the Cypriot sun is needed. We were also offered frozen cubes of watermelon that were extremely cooling; and also cold flannels to wipe our faces. Our son tried out the gym; and then challenged my husband to table tennis. You can hire a private cabana with sunbeds and seats if you wish by the pool or on the beach; or this comes as part of the package if you have an executive one bedroom suite. We were fortunate to be able to have a late check out; and therefore didn’t have to be out of the room until 2.30pm, so we decided to each lunch at the hotel. The food again was amazing; and service was exceptional. This was the perfect start to the holiday; and all 3 of us wished we didn’t have to leave. The service, attention to detail; and friendliness of the hotel was superb. We will definitely visit again in the future. Thank you Asimina Suites for changing my view of all inclusive hotels.

Malta A Trip To Remember!

20 July 2018

Weekend wanderings down cobbled streets, an idyllic sense of culture woven through the fabulous island of Malta. Whether you’re headed for shops or a spot of sunshine to break up a gruelling British winter, Malta is a perfect get away spot. Valletta Malta’s diverse and cosmopolitan capital situated in the south east, is bursting with baroque architecture, shops and a real sense of the traditional Maltese feel. I would recommend making the most of Malta’s buses to get to Valletta, the bus station is in the centre of Valletta and has routes from all over the island. Check your hotel desk for further information on numbers and times. When in Valletta explore its many shops, or even head on down to the harbour for a tour. I would recommend going to The Hard Rock Cafe, which is situated along the harbour’s serene water line. Once you have explored the shops why not head to one of its many museums for a touch of culture? Gozo Smaller than Malta, Gozo is a great day excursion and a must see on your holiday. A short ferry trip acts as a time machine to transport you from the north of the island. It is very easy to get to with the hourly car/passenger ferry. Gozo is home to many hidden coves, embedded with crystal lagoons, which are stunning all year round; perfect for beach days. From my trip there, I felt it was more rustic than Malta, away from the hustle and bustle of the big island. It felt very enriched by the history of the island, and a great sense of community and pride could be seen from the people there. Bus tours of the island leave from just outside the ferry port, where tickets can be purchased, either on the ferry or at the port. There are also options to take your car from the main land or arrange a private escorted tour. A tour ensures that you see corners of this enchanting spot, with their hop on, hop off service - great for making sure you make the most of your time on this extraordinary little island.

Carcassonne, Pezenas & Montpelier

26 September 2011

We arrived into the very small airport of Carcassonne on low cost airline ‘Ryanair’ from Bournemouth, which is really convenient for people living in the south of England. It was my daughter’s first flight experience so all very exciting! We walked straight out of the airport terminal and across the road to the car hire company, all very close to hand and efficient! Carcassonne: La Cite is a beautifully preserved medieval castle with a drawbridge and a moat. This is where most of the bars, shops and restaurants are situated, in converted old buildings. The city inside the castle walls is not cheap but there is plenty of choice. There are many fantastic photograph opportunities in La Cite, which include the medieval castle walls, quaint walls inside and out, winding narrow streets and the, beautiful, rolling French countryside, visible for miles around. If you want to enjoy some interesting trips in the area the train station and canal trip departures are situated in the Louis Bastide Centre Ville which is about a 25 minutes walk from La Cite, it also has a more extensive shopping area. There are a couple of pleasant walks around Carcassonne but in this area, they will not take you all day! So, if you fancy a walking holiday there are other destinations to choose from. If you are a serious walker you can find lots of challenging walks which take you to other Cathar castles in the district. If you would like to visit Carcassonne and the surrounding area there are plenty of hotels to choose from in this area inside and outside of city walls. After a couple of days we left Carcassonne to travel and stay with friends in the beautiful town of Pezenas, in the department of Val d’ Herault. It is about 100kms from Carcassonne. Pezenas: Definitely take your walking shoes as it is lovely, you can stroll through the narrow cobbled streets of the old quarter of Pezenas, walking right back in time. The buildings go back as far as the Middle Ages, with gargoyles peering down at you from various hotels and official buildings, then moving on to the buildings from the elegant 18th century you can admire their beautiful facade, for instance the Consular House in place Gambetta, with its beautiful wrought iron work. Pezenas is famous for its trade fairs and markets, for the colours, the atmosphere and the extraordinary variety of food produce on sale. The wine industry is very important in this part of the world and I recommend you sample some! There are also many other culinary specialities. The town is also home to several, charming and interesting restaurants, very much suited to all tastes; this all adds to the ambience of this beautiful old town. Montpelier: Montpellier has everything it takes to please. It is lively, vibrant, elegant and artistic. There is so much to see and a great city to walk around. The city has a rich past and there are some beautiful historic buildings to prove this. However, the city feels vibrant and young with the elegant shops and the riverside cafes, former and contemporary glory there is intense cultural life and youthful feel. Montpelier is home to many schools and just walking through the city bears witness to this, many young people riding their bikes and lunching beneath the many statues. We had beautiful days here, the climate is warm and there is a host of things to do. Great for shopping, eating out and entertaining children - there is even a carousel in the centre. Some recommendations for things to do: The safari park at Sigean is a great family day out, (www.reserveafricainesigean.fr). If wine is your interest then why not visit a local vineyard (www.gerard-bertrand.com). Gerard Bertrand sells wine from a grape that only grows in this very small area near Montpelier.

Marbella

23 September 2011

A girl’s weekend in Marbella! We flew from Luton to Malaga with Easyjet – to stay in the resort of Marbella on the Costa del Sol. We stayed in the ‘townhouse’, an intimate property with a central location in the old town of Marbella, close to Plaza de los Naranjos (the orange square) in the antique area. It was perfect for us - it was a small white washed building, filled with antiques and a mix of modern conveniences as well. It also had an open roof terrace, which was ideal for early evening drinks and canapés before visiting the nightlife of Marbella and Puerto Banus. The property is approximately 300 metres walk to the beach through the little cafes and shops. There are many great little restaurants, from tapas to little cafes cooking delicious ‘sardines’ - a favourite with us girls! We spent two nights in Marbella, the first night we spent at a wonderful tapas restaurant and then walked the length of the beach into Puerto Banus, the St Tropez of the Costa del Sol! If you like to people watch this is the place to do it! There are lots of excursions you can take around Marbella. Flamenco workshops which are great fun, you can try your hand at paella making, wine tasting and much more. You can spend many happy hours shopping whether your choice is designer or antique!

My customer stories

Sent by Nathalie De Marce

Enjoying travelling with confidence all over the World Paula McClumpha and all the Travel Counsellors team are really personal when it comes to travel experience! She'll anticipate every possible detail to make my journey more enjoyable. I really feel taken care of and understood. I have the privilege of having experienced her professionalism over and over again for the last 8 years.

Sent by Susan Hall

Paula has coordinated and booked my travel arrangements for many years. I am delighted to be able to travel again, with Paula acting for me. Paula is the consummate professional - she is friendly, kind, reliable, & has unrivalled knowledge, I count Paula as a friend & am grateful for her acting on my behalf, for my travel needs.

Sent by L Ingleson

Paula McClumpha is an outstanding travel agent who always goes more than the extra mile. She provides a very customer focussed service and has arranged some amazing holidays for us in recent years. We wanted to write this review to thank her especially for the exceptional way she has looked after us this year through all the Covid chaos, rearranging our large group trip at very short notice with all the complexities of flights from different airports and transfer arrangements. Brilliant service.

Sent by Christopher Cummins

The Personal service in good times AND bad is second to none! Our Travel Counsellor is Paula McClumpha and she is absolutely amazing. I co-run a global training company and we have over 100 trainers across the world all who need flights/accommodation from time to time. Paula's service with all of us is second to none. She helps us as a business manage our travel and sometimes our customers are asking us to arrive at very short notice. Paula is also excellent at helping us when there are travel issues, always in a cheerful friendly and resourceful manner. I recomment Paula not only for business travel, but also for holiday travel. I wouldn't know what I'd do without her.

Sent by Simon Lamkin

Paula offers the very best service I have had from any travel company in over 30 years of booking corporate travel. Great at providing good alternatives, looking at ways of cost saving on flights and going above and beyond when flights are delayed/cancelled/changed. Being brutally honest, she probably does too much for her customers - but she is not for the changing! Any in answer to your question, I have already recommended her to friends, family and colleagues already AND they have booked with her! Keep up the great work Paula - you are a star!

Sent by Susan Hall

Paula is professional, helpful and friendly. Paula's level of customer service is beyond all expectations.

Sent by Peter Graham

Always a friendly personal service, nothing seems too much to ask.

Sent by Wendy Gillingham-Reed

We love booking our holidays with Paula. She is so helpful, professional & interested in us as her customer. Nothing is too much trouble & she takes everything in her stride. Will never use anyone else!

Sent by Sergio De Castro Lobo

Business Client - Amazing service. Way beyond what one might expect from a good travel agency.

Sent by Sabine Kuesters

Dear Paula, thank you for your quick and friendly support!

Sent by I PHL

Paula has gone out of her way to make a little boy very happy with a dream trip! Thank you...

Sent by Clare Ware

Paula always gives an exceptional, personal service & she took the time to help us choose our stateroom with care & diligence. I would recommend her personally.

Sent by Alison Barker

Business Client - smooth process & seemless pick up, coordinating & ensuring that I was looked after as a lone traveller.

Sent by Kalliopi Ikonomopoulos

Business Client - It is a great experience cooperating with Paula & her agency. She is polite, always eager to find the best possible solution & a really quick responder! Paula keep up the good work!

Sent by Glenda Hurst

Business client - Paula is amazing - nothing is too much trouble & when things don't go to plan, it is so reassuring, helpful & always finds a solution that works. There have been times this year when I literally could not have managed without her support - I would recommend her to anyone!

Sent by Jasper Meehan

Business Client - Paula is fast, reliable & proactive. She seems to have a solution to every situation & is also easy to work with. I fully recommend her.

Sent by Susan Hall

Paula is always professional, friendly and gives an excellent customer experience. I would not trust anyone else with my special holidays. Thank you Paula.

Sent by David Little

Paula is always fast and helpful and I am very pleased with the service both business and personal.

Sent by Rachel Bailey

I can not thank Paula enough for arranging and then rearranging our trip due to our lack of decision making. She has been such a calming influence and I value her advice and experience. We wouldn’t have known where to start in planning and booking our trip to South Africa but she has supported us and even being available while away herself, in order to make our booking right for us.

Sent by Trudi Bailey

Paula has made booking by dream holiday a dream and stress free. I am disabled and therefore alot of things to consider and organise for our cruise. Paula took all that stress away making. Sure every detail was taken care of. Now all I have to do is look forward to our holiday. Couldn't recommend enough thanks Paula

Sent by Jane Simpson

Paula did an excellent job sorting out our travel needs and wishes. She was always enthusiastic and very helpful when I contacted her with my many questions and changes. We had a wonderful time in Oman and Qatar all flights, transfers and hotels were excellent. Thanks for all your help Paula and look forward to speaking again when we want to book our next adventure.

Sent by Stuart & Lesley Ingleson

As ever, Paul always does a superb job to make sure she delivers your travel needs and wishes. She is always so enthusiastic and goes more than the extra mile.

Sent by Craig MacKenzie

Paula is a brilliant professional who always gets the best deal for her clients. Planning a trip is a doddle with Paula helping.

Sent by Colin Samson

Paula has been a fantastic travel agent. She always investigates my requests for flights and hotels thoroughly, and is happy to help me navigate complex travel arrangements. She is also extremely friendly and I enjoy working with her.

Sent by Elizabeth Edwards

Paula you gave so much attention to every tiny detail to ensure we had a fabulous holiday! We particularly enjoyed the free bike hire at our quirky but quietly sophisticated hotel. Thank you for everything!

Sent by Lesley Heal

Paula has always arranged our holidays very well. From the seats on the plane to the best room in the hotel. She knows exactly what we like most and makes sure we get it. Any problems are dealt with quickly and efficiently. When going away we can relax completely knowing that she is there for us if needed and can not imagine booking a holiday with anyone but her. Long may this continue. Thank you Paula.

Sent by Colin Samson

Paula has always been very professional and efficient in getting tickets and bookings for me. She has an endearing personality that is rare in these days when most dealings like this are done so impersonally online.

Sent by Jacqui Clark

Paula organised the trip of a lifetime to Canada for myself and my partner. She took all of the pain out of the research and booking process and managed the whole thing from start to finish. She worked really closely with us to understand exactly what we were looking for and the itinerary that she came up with was perfect. When we were away, she was always on hand to assist if anything didn't go quite according to plan, which was incredibly reassuring. She was also great at answering all queries throughout the process so that I really didn't have to worry about a thing. Thank you Paula for organising our fantastic holiday. I'm looking forward to my next trip already!

Sent by Simon Hunter

Throughout the whole process from initial contact through discussions of itinerary to fine tuning the holiday, it was smooth and hassle free. Having been given an initial itinerary Paula took on board our thoughts and the final product was great. It was really useful to use Paula to plan our holiday in a previously unexplored destination. When we arrived and through all the holiday the arrangements worked well and went smoothly.

Sent by Craig Mackenzie

Great service and very helpful. Big congrats to Paula

Sent by Jane Simpson

Paula is lovely and very helpful. I will recommend her to all my friends and family. Nothing is too much trouble.

Sent by Simon Blackmore

This was the first time that we had ever booked travel with Paula, who we tasked with the very important job of booking our honeymoon in the Caribbean. We received a first-class service from Paula from start to finish and would recommend Paula without hesitation. Nothing was too much trouble and her attention to detail, friendliness, depth of knowledge and sheer professionalism made for a very refreshing change. We never want to book travel without consulting Paual ever again!

Sent by John Harkness

This is the second time we've used Paula. She is diligent in trying to match her recommendations to our requirements and we are confident that we will have a great time on our forthcoming holiday. Have recommended her to several friends already.

Sent by Peter Whitmarsh

The service Paula delivered was fantastic!! From her continued help from the booking stage through to her communication whilst actually away our holiday was the easiest and most relaxed ever. Especially as we were traveling for the first time with our two year old son. Nothing seemed too much trouble for Paula to help, advise or book for us. I can easily say she went beyond expectations for a travel consultant. I would, without any doubt, return to use Paula for our future holidays and would feel at ease in recommending her to friends and family. Thank you so much Paula for all your hard work and help.

Sent by Neil Guy

Another trip away and thanks to Paula for yet another superbly detailed and delivered travel package. Looking forward to the next one!

Sent by Tim Jones

The service that Paula provides is simply excellent. Response times are second to none with every last detail taken care of. Even last minute changes are dealt with quickly and efficiently. I simply would not go back to organising travel plans any other way.

Sent by Jon Bardsley

Thank you Paula for the excellent arrangements for our mini-break in Siena. Good flights with the extra leg-room, a lovely hotel and efficient car hire. We had a great time! You couldn't have made everything go more smoothly. We'll be back!

Sent by Celia Whitmarsh

Thanks Paula, saved me a lot of time and effort. Paula did far more than I was expecting. Would certainly recommend, and use again.

Sent by Jane Stockley

I can't thank Paula enough for all her help in planning our dream honeymoon. She took the time to find out exactly what we wanted and looked for in our holiday to tailor it to our own personal taste and budget. It was like having our own personal holiday planner! Every detail was seen to, regularly checking with our hotel all of our requirements were met, even checking us in online with the airline. And the result was a smooth, faultless honeymoon of our dreams. Highly recommend.

Sent by Peter Graham

My colleagues and I who work for UK Charity SEN Ethiopia (www.SENE.org.uk) have used Paula's services for many years, and have always been pleased with the arrangements. Our travel has often been to developing countries where travel arrangements are less certain than in the west, but we have no complaints. Paula has proved unfailingly helpful, always prepared to go the extra mile, securing seats, hotels and services, changing bookings if necessary, and checking that all's well before and after travel. I wouldn't go anywhere without asking Paula first.

Sent by Richard Coughlin

Paula was very efficient, helpful and informative regarding our trip to Phuket, Singapore, Cambodia and Bangkok. We would certainly recommend her services and will hopefully employ her assistance on our next trip. Many thanks Paula!

Sent by Christine Fordham

Paula provided us with excellent advice. She put together a fantastic holiday to Jordan for one week which included everything we had requested her to include. Nothing ever seems to be too much trouble for Paula and our holiday was hassle free and went really smoothly. It was a huge hit with all of us, all down to the way it was organised by Paula. We wouldn’t hesitate to book a holiday through her again.

Sent by Vanessa Flower

I cannot thank Paula enough for her patience in helping me to choose a holiday for a special occasion - I wasn't an easy customer Paula was always there to answer questions. She delivered a prompt and professional service, and made me feel like I was the only customer she was dealing with. Once I had decided, the holiday was organised so well and Paula made the whole experience so simple always going that extra mile. Wouldn't go anywhere else to book my holidays now and would highly recommend her service!

Sent by Brett Gillingham

Once again Paula has taken our sketchy ideas and turned them into a dream holiday, this time our honeymoon. As before Paula skilfully put the package together to create a holiday that fitted in with our tastes, our timescale and included transfers that make life so much easier and added a touch of luxury to the experience. Crucially she also marked our paperwork to say honeymoon which resulted in a wonderful upgrade to a junior suite. To complete the picture when we arrived at the hotel Paula had arranged an arrangement of strawberry chocolates to welcome us. We would recommend Paula to anyone and would never book a holiday without her.

Sent by Christopher Lambert-Gorwyn

I have personally used Paula for all my travel arrangements for several years now and have always been blown away by her professionalism and outstanding level of service. To share an example of how she takes care of her clients, when I was travelling in Australia a few years ago, my trip got interrupted by the severe floods that devasted the country. I was stuck on a bus unable to reach my next destination due to the roads being washed away. I asked Paula for help and within a few hours she had arranged alternative transport, flights and accomodation. She took care of everything and I got to just enjoy my holiday. I would recommend Paula to anyone who wants excellent service at an affordable price

Sent by Dereck Double

Dear Paula, thank you so much for organising our 80-day holiday to NZ and Australia with additional stopovers and at such short notice too. It all worked perfectly. With eight destinations on the itinerary it would have been extremely difficult for us to have organised it ourselves and you did it so quickly and efficiently. We are very glad that we took advantage of your expertise and will always contact you for future holidays, short haul or long haul. Dereck and Julie, Isle of Wight

Sent by Julie Hill

"Some of my holiday requests have been quite specific and some have been more vague but I know that I can call Paula with some dates, some ideas, some criteria and she will come back with options which have always led to a great holiday. Paula takes away the stress of organising a family holiday and I can be confident that she will take care of everything so that we are all good to go!"

Sent by Nick Hall

Paula has the skill to help transform the random wishes and whims of nightmare clients such as ourselves, into excellent holidays with stunning hotels and seamless transport links. Professional and entirely client-focussed, she has worked her magic for us on a number of previous occasions. This year was no exception - once again we relied heavily on Paula's industry knowledge and experience to organise and book all aspects of our bespoke, multi-centre extended holiday. As ever it was totally event-free and truly stunning. I can recommend Paula to you with no hesitation whatever.

Sent by Stuart and Lesley Ingleson

Paula provided quite exceptional service arranging our trip to South Africa. She has all the qualities of a top travel agent, lifted even more by her sensitivity to client need and willingness to go the extra mile. She took time to talk to us about the kind of holiday experience we wanted, researched in detail options open to us and matched our expectations perfectly. Result - one of our best holidays ever. Superb arrangements for travel and transfers. We recommend her highly and unreservedly.

Sent by Christine Fordham

We decided to have a very last minute ski holiday and wanted to go from the 27th December for 5 nights...but being so specific with our requirements made it quite difficult to find what we wanted ourselves. So we asked Paula to do a search for us, and after some time spent looking she eventually found us exactly what we wanted. We are used to sorting our own holidays out, so it was such a treat fo have everything sorted in a neat little wallet...all we had to do was turn up at Gatwick at 5am. We would not hesitate to use Paula's service again, even when one of our bags didn't turn up at Innsbruck, and she was officially off that day, but she contacted Easyjet for us to find out what had happened...and the bag arrived later that day to our hotel.

Sent by Raksha Mistry

Service received was excellent, always felt I was the only customer with undivided attention. Original hotel booked was having problems, Paula had no issues with changing the hotel as per my request. Would definately contact Paula again with my holiday requirements. Thanks

Sent by Jacqueline Thomas

I have had no hesitation in recommending Paula to my friends and family. They can be a very demanding bunch (!) but having experienced her first class customer service skills and attention to detail when she has looked after my own holiday plans, I knew they'd be more than happy to entrust their travel arrangements to her. So I would encourage anyone reading this to engage Paula as their Travel Councellor too - you'll wonder how you managed without her!

Sent by D Price

Paula is always helpful and pays attention to crucial details - like letting us know that our passports are about to expire! Many Thanks

Sent by Monica DALE

I was recommended to use Travel Counsellors by a work colleague a long time ago. When the time came to book my long haul trip to Australia, Fiji and NZ Paula arranged everything. The entire trip was so perfectly arranged, nothing went wrong with any travel plans and my husband and i were able to enjoy our sons wedding in Fiji with no worries about anything. Paula has subsequently arranged other trips away, we had a couple of personal issues and she was able to sort out changes of accomodation and refunds. Finding Paula has added joy to our holiday plans; we know when we call her up; she will always find the best options to suit us.Paula is amazing and we will always use her; lets hope we can find the money to go on holiday lots more too!

Sent by Richard Harris

Great Service and help as always. Many thanks

Sent by Julie Pack

Paula is a travel agent I can trust! She goes out of her way to help and advise to make sure you get the most out of your travel arrangments.

Sent by Glen and Sheila Winnard

Paula has arranged holidays for us on several occasions and we have always had a very good experience.Paula gets back to us with a selection of ideas and arranges all the flights, check in, airport transfers and accommodation once we have decided where to go.We can contact Paula with any problems while away for example, we moved from one resort to another half way through our stay with no fuss, simply because we wanted to change to a more familiar resort.There is no doubt in our minds that Paula will not let you down.Have a great holiday Glen and Sheila

Sent by Duncan Seward

From the very first point of contact Paula was able to provide me with expert knowledge regarding my travel enquiry. Paula hit the nail on the head with her very first itinerary provided and ticked all our boxes including finding the best hotels and venues. Once Paula had sourced our bespoke holiday she left no stone unturned in making sure we knew exactly what we were expecting and in answering any queries and additional requests made, including upgrades, flight connections, airport lounges, etc. As a result we had our most relaxing holiday ever and did not have to worry or think about any aspect of our holiday before, during or after. We will definitely use Paula again and made the whole experience effortless.

Sent by Margaret Bruce

I use Paula for all our work travel arrangements, for the simple reason that she is superbly efficient and makes my life much easier! Thus, when the recent hurricane in the US disrupted our travel plans, it was Paula who uncomplaining spent much of the night re-organising flights and hotels for our staff. Her specialist knowledge and experience enables her to change arrangements easily, where I used to spend hours trying to get through on the phone to travel firms. She has also managed to get refunds for us in situations where I wouldn’t even have tried! Before I found Paula, making travel arrangements took up a considerable amount of my time, and was often stressful. I count my blessings to have her! Margaret Bruce Grid Tools Limited

Sent by Andy & Monica Dale

Good morning Paula, We are back following our month long holiday in Sydney, Fiji and New Zealand. Both Andy and I would like to say a big thank you for all the travel arrangements, everything went off without a hitch. We have had an amazing relaxing brilliant time! Thank you Have a wonderful Christmas Kindest regards Monica and Andy Dale.

Sent by Julia Damrow

We have found Paula extremely helpful and accommodating in the planning of your quite elaborate honeymoon. She has gone above and beyond and delivered exactly what we were after. There were some obstacles in the way in that our circumstances changed (several times) but she always adapted and offered a friendly face to talk to. We cannot wait to go on our dream honeymoon!

Sent by John Gravett

Paula has provided an excellent service. Quick responses detailed in all aspects and very willing to look at varying adaptations along the way as our plan altered from the initial enquiry! Thanks for your proactive service and being patient!

Sent by richard harris

Excellent service as always many thanks for your help.

Sent by Stuart & Lesley Ingleson

Dear Paula, Thank you very much for all your work in organising our recent holiday to Bermuda. We appreciated very much the time you spent before the holiday in ensuring it was tailored to give us exactly the holiday experience we were looking for. Your attention to detail and your thoroughness of organisation gave us a very clear itinerary which went very smoothly. The administration arrangements from Travel Counsellors were efficient and timely – holidays are so easy when all your paperwork is so clear and the details so easy to follow. Your thoughtfulness in monitoring our return travel arrangements showed a high level of care and consideration which is sure to bring us back for future bookings. Many many thanks Stuart and Lesley Ingleson

Sent by Thandi Barratt

Paula provides a truly personal service, making you feel like your holiday is a special occasion. No task is too big or unreasonable. It has been years since we have used a travel agent as we felt they never added any value. Paula did add value and made the organisation of our holiday easy. We will definitely be using Paula again and have already recommended her.

Sent by Liz Baughan

You have done such a fantastic job of organising my extensive and sometimes confusing requirements for my wedding in Ravello, Italy. We are particularly looking forward to our honeymoon in Sicily, relaxing afterwards! The service that you offer seems to exceed any other travel agent I have ever dealt with and I have already recommended you to all my friends. It really has been a pleasure to deal with you and I will be in touch with you for my next holiday. Thank you!!

Sent by Helen Moore

We have just returned from a fantastic holiday which Paula booked for us. I would thoroughly recommend Paula and have done to our friends. She is always bright and cheerful, extremely professional and provided us with great advice. She dealt efficiently and quickly with our numerous requests and nothing was too much trouble. We will definitely use her again.

Sent by Andrew Rees

A huge thank you to Paula for the recommendations and seamless travel arrangements for my Las Vegas holiday. From beginning to end Paula was a delight to deal with, no job was too big or small even though my plans (and mind) kept changing Paula pulled it all together. A real professional who is passionate about her work, friendly and knowledgeable. No hassle, no headaches just a great holiday.