Based in Fairfield

Emma Smith

Available for new enquiries

It's Nice To Meet You

Hello and thank you for visiting my webpage.

My name is Emma Smith and I am based in Hertfordshire on the beautiful Fairfield Park, I have lived here for over 10 years. I love living within such a lovely close community with my husband and 3 children (Emily, Molly and Evie). As a family we all LOVE to travel. On my maternity leave with my 3rd child we spent 3 months travelling round the world, in the most amazing adventure.

I have worked in the travel industry for my entire career before becoming a Travel Counsellor; I have held many positions but mainly I was a retail shop manager on the high street. I have also been lucky enough to have travelled to over 40 countries, giving me an extensive wealth of knowledge and experience that I look forward to sharing with you.

As an independent, impartial Travel Counsellor I can help with any travel plans you have including beach, ski, family, adventure, round the world, skiing, Lapland, flights, cruise, city break, scuba diving, tailor-made, wedding, honeymoon, safari or UK breaks. I genuinely care about all my customers and it is important for me to find the right holiday that suits your requirements. I put my customers first and can be available at a time that suits you, using the best communication method for you whether that is phone, email or a personal visit.

For your ultimate peace of mind everything you book with me is 100% financially protected by either the Travel Counsellor Financial Trust or ATOL. It is the best financial protection in the industry, so every penny you spend with me is safe.

I look forward to hearing from you and helping you to plan you dream holidays.

“We travel not to escape life, but for life not to escape us.”

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Girls Trip

05 November 2022

This trip was a long time in the making, it first started with the savings club putting a little bit away every month so it wouldn’t impact our families and we could have an incredible trip without the guilt! (I can help if anyone would like to set up a saving scheme) after booking the holiday we unfortunately got covid cancelled twice, lost 2 people to operations and finances but finally went ahead third time lucky. We started the trip with a taxi to the airport (I can Highly recommend N.A.S Travel) Nick helped us all with our cases and puts you in holiday mode right from leaving your house. We arrived at Heathrow checked in and went straight to the lounge (Plaza Premium Lounge) A lounge is a great way to kick of your holiday giving you somewhere to sit / relax and have some food and drinks before you fly. We flew with British Airways, Unfortunately, we were not all able to sit together but we had a great flight out and the staff on BA were amazing, super friendly. The queue to get through Immigration at arrivals was quite long, however we were able to get a Taxi quite quickly. Taxi took about 20/30 mins and cost us 70$ for all six of us. Miami beach – Wow it is stunning! I loved the Art deco buildings; the promenade and the beaches were beautiful. we spent the day exploring, visiting The Botanical Gardens, Muscle Beach, Ocean drive, Lincoln Road. We got in over 20k steps that day, but it was worth it! We stayed at The Shelbourne Hotel. It was a great located property with access to the beach and promenade, and with bars and restaurants within walking distance. Hotel was lovely with lots of facilities. Be prepared If you are travelling to Miami beach, it is VERY expensive. We ate out at NaiYaRa which is a Thai Restaurant, the food was amazing! We then went for drinks at Juvia it has the most amazing views of the city with incredible cocktails. We found using Uber when we did need to travel via car the cheapest way to travel. Carnival Carbbean Cruises – The Carnival Sunrise is a smaller ship and a little dated in décor but clean and tidy. I think I have been spoilt in the past having been on some of the newer cruise ships. I would rate this ship a 3-star standard. We prepaid for our drinks package which allowed us to enjoy a large choice of drinks without worrying about the final bill. Food was included on the cruise this included a formal restaurant where you check in for a time slot or you could go to the Buffet dining when open. There were several types of snack bars open throughout the day also. Including a Pizza Bar which was open until the early hours ?? Carnival pride themselves on being the ‘Fun’ cruise ship and they were that, with all the game shows, entertainment and watch out those water slides are fast. The clientele is predominantly American with very few other nationalities. We stopped at: Bahamas + Princess Cay – Simply stunning, beautiful beaches with crystal clear waters, you can see that this is where the rich and famous like to holiday with all the big houses on the coastline, we took a 2-hour tour round the island with Sean a local taxi driver who did a fantastic job of showing us round and telling us all about the island. This was 30$ each. We finished off at the beach where we had a swim in the beautiful sea and then had some cocktails. The locals were all friendly and welcoming. On the Princess Cay Island this was a purely private island, with several different water sports which could be pre booked including glass bottom Kayaking, snorkelling, and fishing as well as pedal boats. Food was available in the form of a BBQ buffet with some soft drinks. Alcoholic drinks could be purchased at several of the bars across the Island. Though we didn’t have children with us they were accommodated for which included a pool and play area etc. Grand Turk – Again Simply stunning, beautiful beaches with crystal clear waters opted for a relaxing beach day here but would really like to have seen more of the island. We headed towards the end of the beach where we found Jack’s Shack. Great BBQ food and cold beers! There was a little shopping area which was tax free and then a Margaritaville which had a pool that you could sit and relax. On our return to Miami we hungout at Bayside which was very close to the port, we were able to store our luggage for 7$ each for the day, we did some shopping had a few last drinks before we headed to the airport for our night flight, I surprised everyone by flying home Premium economy with British Airways which was the perfect way to end a great trip.

Mini Cruise

05 December 2019

For my husband's 40th birthday I brought him a mini cruise for us to go on with three of his best friends. What an amazing weekend it was for such an occasion, I can highly recommend these short cruises to so many people: Hen/Stag Do Groups of friends Special birthdays Couples Wedding anniversaries We met all of the above! Our ship was the Aurora a smaller adult only ship and it really did have the party atmosphere. We each had a balcony cabin but I think I would have been equally happy with a outside or even inside cabin as the weather was not great and we did not spend much time in the cabin. There was no shortage of food and service was fantastic offering excellent vegetarian and vegan options. If you didn't want to go for the formal sit down meal then you have the option of a buffet restaurant open until the early hours. I loved the fact that you could get all dressed up for dinner. After dinner there was no shortage of entertainment shows, piano/jazz bars, Karaoke bars, Casino and a disco. On the day we stopped in Belgium you had the option to do a selection of day trips, stay on the boat, or pop into the local town (which is what we did). It is a lovely like seaside town great for a wander round the shops (purchase some Belgium chocolates) and a drink on the sea front. The only downside was it was all over far to quickly leave me wanting to do another.

Pag Island - Novaija

05 October 2019

A long weekend with friends in Croatia. Croatia is perfect for a weekend break being a 2-hour flight from London, to get to Novalja it was a 60min transfer. Novalija is the party capital of Croatia from mid-June – end of August, hosting Hideout, Sonus, Barrakud and Fresh Island festival on the famous Zcre beach. The clubs attract a good mix of top DJs each summer – big names appearing during previous summer seasons include Fatboy Slim, Benny Benassi and Fedde le Grande (at Aquarius) and Paul van Dyk, Axwell and the Swedish House Mafia (at Papaya). We went early September so just missed all the parties. We stayed at the Pool Villa Aldura a beautiful, contemporary 2-bedroom apartment 10mins walk from the sea front with its amazing restaurants and bars. Croatia had the most beautiful pebble beaches with the clearest of warm waters, Novalja is set in a bay therefore the water is calm. Croatia really is an up and coming hot destination for the UK market offering great value for money breaks.

My customer stories

Sent by Peter Wade

Have already recommended Emma to several friends and family!

Sent by Rebecca Plumley

Emma has been very helpful and found me and my family a lovely holiday. She has been very responsive and I will use her again in the future.

Sent by K Hasler

Emma is very knowledgeable and willing to help with all manner of requests. She is also prompt at replying and you can tell she loves her job!

Sent by Emily Gill

You were so helpful and we are so thankful to have someone organise the most important trip of our lives! Thank you so much!

Sent by Kevin Pickard

Emma was fantastic, great communication and really helpful!

Sent by Kelly Paice

Emma was/is a fanticatic help, every single time. Professional, giving great options in a good timeframe. Will 100% again and again.

Sent by Margaret Herbert

Emma has great knowledge and nothing is too much for her. She is a fantastic consultant and we will recommend her to anyone.

Sent by Jackie Jeavons

We’ve used Emma several times and feel she knows us as a family. She always works to accommodate our extensive list of requirements and never makes us feel like we’re being a nuisance if we ask her to tweak bits or give us costs for a range of different things for comparison. Emma always responds quickly to emails and we trust her to recommend and ultimately book the perfect holidays for our family. We’ve used Emma 5 times and would 100% recommend Her to friends and family.

Sent by Sarah Harrison

Informative, pleasant, helpful and patient

Sent by Mandeep Baydal

Emma is amazing very clear and concise. Prompt with her quotes. And exquisite service!

Sent by Maureen hasler

I wouldn’t go anywhere else!! If I could I’d score Emma 11! She knows me to a T & knows exactly what I want from a holiday & will do her utmost to achieve that ( besides the weather she hasn’t yet managed that !)

Sent by Paul Drury

Emma was extremely helpful. We went to her with a very open brief for a holiday to celebrate my 50th birthday. She provided us with loads of suggestions and helped us narrow it down to something that met our budget and really appealed to us. She was very patient, particularly when it came to choosing hotels. Thank you Emma - we will definitely come back to you- hopefully to book one of your other suggestions another year! Lynne and Paul

Sent by Christine Burgess

Nothing was too much trouble for Emma to sort out!

Sent by Daniel Fox

She’s local , and helpful, and is going out of way to helping me with other aspects of our trip , also a personal service which is rare these days.

Sent by Joanna Turton

Emma was so so helpful. Our budget really wasn’t very much for the holiday which we wanted, but Emma went out of her way to find a compromise for us.

Sent by Rachel Shephard

Emma was very patient and responsive to all of our needs. Nothing was too much trouble. I will be recommending to all of my friends. We will definitely use her again in the future :)

Sent by Sarah Tibbles

Booking holidays abroad with a young family is all new to us and I had spent months looking for the right place. Then I spoke to Emma and told her our needs and wants and she found us the perfect place within a few hours! I’d never thought about using a travel consultant before but now I won’t go anywhere else and would recommend her to anyone!

Sent by Ian Baker

Excellent, nothing seems to be too much trouble, even when I keep changing my mind

Sent by Suzanne Lancaster

Emma v anxious to please, & to make sure we buy the holiday we want. V patiant despite us changing our minds over airport & hotel choices - we must’ve bn v exasperating but Emma kept her cool throughout! Quick to respond to our emails.

Sent by Sylvia Cook

Always obliging, efficient and works hard to sort the trips we want to make.

Sent by Rodger Newman

Extremely helpful. Would recommend every time.

Sent by Zara Ryan

Emma is knowledgeable, with great customer service. She takes the time to listen to what’s important to you and uses her experiance to make her recommendation to suit you. I recommend Emma to all my family and friends because of this!

Sent by Clare Baxter

Emma, is full of ideas for different travelling options and very patient with us when changing, choosing or deciding on what we want.

Sent by Amie Baker

Wow what a service. Great choices, great communication, great prices. I would recommend Emma to everyone.

Sent by Maureen hasler

Can’t get any better than Emma smith who goes way beyond her duty as a travel councillor, she’s the best!!!

Sent by Jean Hills

Great service and friendliness from Emma.

Sent by Naomi Matthiae

Emma was very helpful and patient with us when booking our holiday.

Sent by Samantha Wilkinson

Amazing agent, extremely knowledgeable and helpful. Always available to answers questions and so happy and friendly.

Sent by Carol Robertson

Emma is fantastic, so helpful and quick to respond. Will definitely use her again.

Sent by Leanne Needham

Emma is amazing!

Sent by Katie Howard

Emma was a great help, giving us options and advice. We’d definitely recommend!

Sent by Amie Baker

Great holiday, great organisation. I didn't have to do anything!

Sent by Lois lacy

Really knowledgeable, helped find exactly what we wanted.

Sent by Amanda Page

Just come back from the superb holiday all booked by Emma, smooth holiday from start to finish, she always goes that extra mile so will continue to book all my future holidays with Emma.

Sent by Maureen Hasler

Emma is brilliant, nothing is too much! She helps me every inch of the way, always available for the tiniest query. I would 100% recommend her to anyone planning a holiday! Don’t know what I’d do without her.

Sent by Allison Abraham

Emma has been brilliant. Super speedy finding our perfect holiday. Excellent customer service. Thank you

Sent by Zoe Richardson

I have been using Travel Counsellors for years now and only use Emma Smith. She goes the extra mile in getting us the best hotels, air fares, and cruises and always adds in extra perks. She always make my holidays that much more special and memorable. Can’t wait to book my next one!

Sent by Kelly Lambert

We are secure in the knowledge that everything is in hand when Emma sorts out our travel needs. Thank you Emma!

Sent by Andrew Grant

Emma is the most amazing travel agent I’ve ever spoken with! She is so attentive, a great listener and came up with some brilliant options based on the brief we discussed. It was so easy to find the right holiday for us when working with Emma, briefed and booked within no time at all. I can’t recommend her highly enough!

Sent by Bridget Walton

Emma is extremely efficient and has taken all the stress out of booking our holiday. She is also very patient and allows us time to make up and change our minds ! She always looks for the best value deals. We would highly recommend her and always rate her ten out of ten.

Sent by Mandeep Baydal

Emma is absolutely amazing, very quick, and sufficient. She is consistent and precise. Very polite and friendly. Always look forward to booking my holidays with Emma.

Sent by Alice Sansom

Emma was really helpful and made booking our holiday very easy.

Sent by James Smith

Fantastic service - would highly recommend!!

Sent by J Swift

Really brilliant service. So simple and Emma did everything taking all hassel and pressure off me. Will definitely be recommending her to others and using her again in the future. Thanks Emma

Sent by E Coates

Emma is really responsive, gives great advice and understands how to tailor a holiday to your specific needs.

Sent by Carol Roberston

I would definitely use Emma again, she has been very helpful in booking our flights, luggage and seats to America and has answered all my queries in a timely manner.

Sent by Constance Warburton

Friendly, efficient and professional as ever. Thank you Emma.

Sent by Neil Thurston

Emma couldn’t have been more helpful-nothing was too much trouble. She is a complete professional. Thank you.

Sent by Maureen Hasler

Emma goes far beyond her duties! She’s so helpful in every aspect of holidays ! Every worry I have, she deals with & I think she’s a star!!

Sent by Leanne Needham

Emma had been AMAZING and we wouldn’t hesitate to recommend her to anyone.

Sent by Emma Coates

Emma works hard to consider the things you may not have thought of, which makes a huge difference in planning your trip!

Sent by Susan Richardson

Excellent service. Very helpful, knowledgeable and friendly agent to deal with.

Sent by Angela Caldwell

Emma is incredibly helpful and took care of every detail, including things I forgot would be necessary. I'm glad Emma was doing the work for me!

Sent by Claire Elliott

Absolutely brilliant service thank you Emma for helping us find our perfect wedding venue .

Sent by Jason Hardy

Emma has been excellent. I’ve had to postpone my trip to Canada on two occasions due to Covid-19. Again Emma has arranged a fantastic holiday with 4 star accommodation for me in June 2022. Emma always contacts me by email promptly & makes herself available for any questions, queries or assistance that I require regarding my holiday booking.

Sent by Elizabeth Warburton

Emma Smith arranged a holiday for us to Lanzarote in March 2020, before the Covid 19 emerged. We arrived safely to a wonderful resort and accommodation. Unfortunately we got affected by the Spanish lockdown two days into the holiday and were told our resort would be closing. We had to plan our return home as soon as possible. Emma was amazing, unfazed and professional. She kept us informed daily along the way, despite having problems with our airline cancelling our return flights without warning or reason on more than one occasion. Emma eventually managed to get us flights into Stanstead, and offered to personally drive us home to Cheshire where we live (a 3 hr journey). We could not have had better personal service. Emma even arrived at Stanstead with a bag full of goodies/groceries for our journey and return home. 5 STAR SERVICE. Over and above what we could ever have expected. Thank you so much Emma.!!

Sent by Sharon Mitchell

Emma is fantastic! she is friendly, approachable, proactive and thorough. I wouldn't trust anyone else to book my holidays. Thank you Emma for everything you do and the super service you provide.

Sent by J Hardy

Emma was very helpful & sorted out a great holiday deal for my trip to Canada this coming summer. She made herself available at anytime for any questions, requirements or help that we needed. Will definitely be using Emma again in the future. Thanks for all your help.

Sent by Samantha Barry

Very helpful, friendly service and able to fine tune my holiday choice to make it just what I wanted. Will definitely use again for our travel planning.

Sent by Danielle Dew

I gave Emma a rough idea of what we wanted for our honeymoon and she came back to us with are absolute dream trip at an amazing price!!

Sent by Andrew Grant

Emma Smith at Travel Counsellors is by far the best travel agent I've ever met. She has a great way of gaining an understanding of what you are looking for in a holiday and coming up with excellent options to choose from, with detailed knowledge of the resorts and hotels that have been selected. Once you've honed in on your chosen holiday, Emma is then great at follow up and catering for any additional requirements you may have to make your holiday a memorable one. I really don't see the need to go anywhere else to book my holidays anymore!

Sent by Bridget Walton

Emma was very efficient throughout the process. She was immediate in her response to emails. She was very willing to change anything if we asked., nothing was too much for her. I would not hesitate in recommending her services to other clients. Bridget and Rob Walton

Sent by Terry Green

Emma found me the perfect trip. I won't hesitate to contact her again the next time I need some help choosing a holiday.

Sent by Danielle Owen

Knowledge, helpful and professional

Sent by Margaret Herbert

Emma is always a professional and goes above and beyond to ensure you book the holiday you want. Would recommend Emma to everyone I know looking for a holiday xx

Sent by Isabel Pearce

All questions answered quickly, great options of holiday suiting our price range. Thank you

Sent by Mary Karwatzki

Very friendly person and went beyond my expectations of a travel consultant!

Sent by Emma Coates

Emma has been very responsive and patient! She was also able to accommodate a second booking for my extended family to run alongside my initial booking.

Sent by Kellie Lopez

Extremely good service.

Sent by Amie Baker

Best travel agent ever. Even changed the dates of a holiday that was already booked as I had problems with child care.

Sent by Amanda Page

Emma is an excellent Travel Counsellor who I have booked all my holidays with and have always recommend her to all my family and friends and who are now booking with Emma

Sent by Amanda Thomas

Always willing help and nothing is too much hassle. Always spot on with finding places stay, transfers ect. Highly recommended.

Sent by P Racibowski

Emma is always very friendly and efficient.

Sent by Gemma Denmead

It’s been a brilliant experience and we will definitely be using you again, thank you for everything you have done for us.

Sent by Rebecca Saunders

Emma was amazing throughout the whole process, her passion for travel and knowledge made us assured we where in good hands. Emma really listened to what we wanted out of the trip, and combined her own experiences to ensure we got the most out of our time. Emma was so efficient. We couldn’t recommend her enough!

Sent by Abigail Hamilton

I’ve booked with Emma many times over the years and she has never failed to give us the best we can get for our money. A* from us!

Sent by J Jones

Emma gave some great advice to help find the right itinerary for our family. She was patient with all the different options we asked her to look at and very responsive. Will definitely use her again.

Sent by Zara Walton

Personal service, knowledgeable and professional.

Sent by Ian Baker

Very impressed, nothing was too much trouble.

Sent by Anna Kaariainen

We have booked a couple of holidays with Emma so far and have always found her incredibly helpful and easy to work with. She listens to your wishes and preferences and amends her quotes/offerings based on these. We would highly recommend her and in fact have done so! No doubt we will be booking with Emma for years to come. Thank you.

Sent by Fatma Nicholas

Always best location, very helpful and organised.

Sent by Amanda Thomas

I have and will again recommend Emma to friends and family. Emma is always willing to help with any queries I have. This will be my second time away aboard and both times Emma has arranged the getaways. Everything is always perfect. Already looking forward to finding my next getaway.

Sent by Maria Rose

Emma was lovely. She listened carefully to my needs and found me six potential holidays that all fitted my requirements. She explained that if they weren't suitable, to keep talking to her until she found me the perfect one. She was in constant contact and kept checking that everything was ok and I was happy. I will definitely recommend her to my friends, family and colleagues.

Sent by Callum Page

My experience was fantastic and booking through Emma smith was hassle free and great prices too, would highly recommend Emma to anyone looking to book a holiday.

Sent by G Jarman

Emma is friendly, extremely helpful and professional. Nothing is too much trouble.

Sent by Kelly Lamber

Emma always provides such a professional, personal and friendly service, we always go through Emma with our bookings, whether it’s a family holiday, short break, an overnight stay or even the simply things such as car park/ transfers/ airport lounge bookings. We’ve never encountered anything but exceptional service and highly recommend her. We’ve just returned from Dubai, Emma went above and beyond our expectations as always, we had the most amazing holiday because she took care of every little detail. Thank you so much Emma!

Sent by Suzanne Atkinson

Emma has been amazing, I have caused her chaos the whole time and she has been so supportive and helpful, could not have booked my holidays without her, thank u sooo much x

Sent by Kelly Groves

Emma always give that first class personal and professional service. She goes above and beyond what is expected/asked of her always. She makes booking a holiday completely hassle free, always with a smile and has a wealth of experience. Thank you Emma!

Sent by Jane Oppegaard

Emma just made my experience of booking a holiday so easy and is there to ask any questions I may have, so happy