Based in Cuckfield

Nikki Mortimer

It's Nice To Meet You

Hi, my name is Nikki and I am your local Travel Counsellor based in Cuckfield in West Sussex.

I have been a Travel Counsellors for 5 years now, although I have worked within the travel industry for nearly 25 years (it’s so hard to comprehend how quickly time flies). I have been lucky enough to have worked for a number of different tour operators over the years and have travelled to some truly amazing places, both on business and on holiday.

As your personal Travel Counsellor, I am able to provide a unique travel service, using award winning technology to tailor-make holidays, with the support of a world leading, independent travel company. As I work from home, I can speak to my customers at a time that suits them, even if it is outside normal working hours. The way in which customers are booking holidays has changed dramatically over the last 20 years, but the need to tap into expertise and the ability to contact your individual travel consultant with any questions (with no delays or waiting on the phone for hours) is something I have found customers really want - particularly for those with more complex and special holidays.

I specialise in long haul, tailor-made and luxury travel and am able to create magnificent holidays all over South East Asia, Africa, Australasia, the Americas and around the world. Whether it’s a Tanzanian safari you’re after, a fully escorted tour around Indochina or a leisurely self-drive around the beautiful islands of New Zealand, I can help to create a magical holiday for you by taking away all the pressure and providing valuable and impartial advice on the best places to stay and visit.

I have access to some of the best hotel, tour and airline rates in the industry and we also provide piece of mind when it comes to your money as all of our holidays are 100% financially protected by either ATOL or the Travel Counsellor Financial Trust. If you book a Travel Counsellors' package with me, you will also benefit from a unique flexibility and free amendments up to 8 weeks before travel. So there really is no need to be concerned about booking in advance.

The past few months have been extremely challenging for the Travel Industry, but Travel Counsellors is a robust company with a very successful business model, so both they and I will come out of this even stronger. So why not give me a try – I pride myself on treating everyone’s holiday as if it was my own and will do my utmost to provide you with the dedicated service you deserve.

Nikki

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My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Lisbon - The perfect European city break

30 November 2023

I guess Lisbon had always been on my list of places to visit, but as I didn’t know a huge amount about the city, it wasn’t at the top of my (rather enormous) list. I can honestly say, however, that having now visited the city, it is one of the best surprises I have experienced. We only had 2 nights to spare, but the activities we did really made the most of our time in this city and made us feel like we’d really experienced a huge amount. Getting there is easy – with daily flights from the UK with TAP, easyJet or BA which only take around 2 hours and 15 minutes, this city is well accessed and the local public transport is exceptionally cheap and easy to use. We arrived in the afternoon, so it was a quick turnaround at the hotel before we headed towards the main square to meet our guide. We’d booked a ‘Gourmet Food & Drink’ tour for the first evening and this really was a great way to delve straight into the culture and local food whilst getting our bearings with a knowledgeable local. Our group of around 12 people, along with our guide Filipe, experienced a number of different eating and drinking establishments in the centre of the city from a quick stop for a small glass of ginjinha (a sweet red wine) to some local cheese and quince marmalade, a bifana (a bit like a hot pork bap), a cod cake and finished off with some chorizo cooked over ethanol (!), goats cheese and a scrambled egg & sausage mix! Quite a random combination, but good wholesome favourites of the Lisbon locals and experienced in some lovely small establishments that we would have otherwise just walked past and not even noticed. The hospitality and the warmth of the locals was fabulous and to do this on our first night, it really helped to get our bearings of the city, ask our guide any questions we had and also get a few tips from the other people on the tour who had travelled from Iceland, different parts of the US, Ireland and Wales. The following day we had pre-booked booked a cycling tour of Lisbon. Unlike many other cities in Europe, Lisbon isn’t flat. In fact, many of the city people utilise the numerous lifts and funiculars around the city to get them up into the hills as it can be pretty hard going. Luckily, we’d had the foresight to book an E-Bike tour – there is no way I could have got up those hills otherwise! But what a great experience it was. As with the food tour, the guide often makes the tour special, and in our case, Miguel certainly did. Such a character with fabulous experience and knowledge of the city – a place he has lived pretty much his entire life. The tour was of the ‘Seven Hills’ of Lisbon – 4 of which are to the northeast of the city, 3 of which are to the southwest – but all with amazing views of the rooftops below and the riverfront. The tour wasn’t for the fainthearted, nor for those that aren’t too confident on a bike, but as far as fitness levels are concerned, as we used e-bikes, it wasn’t too tough! We got to experience all of the sights, from the Castle, the monasteries, the intriguing Alfama district, the old quaint trams, the endless cobbled streets, those amazing views and of course a few little stops along the way to grab a local coffee or glass of wine if needed. Doing both of these activities really did make us feel like we had experienced a great amount of the city. Unfortunately our stay was only 2 nights, but we could have stayed for another 2 and returned to some of the places that we briefly stopped at. I would highly recommend doing something like this at the start of your stay – it really helps you get a feel for the city, get your bearings and most of all, immerse yourself into the culture and vibe of the city. I can’t rate Lisbon highly enough for a city break – and would be happy to give you a bit of advice about travelling there…

A bit of winter sun in Cyprus

04 December 2023

OK, so not quite the Canaries or the Caribbean, but to get away from the dreary weather in the UK in November, I would very much recommend this beautiful island. Most UK holiday makers tend to stick to the traditional summer months of May-September when it comes to travelling to Cyprus, and whilst I would probably say December-February may be a little out of season (a higher chance of rain), the shoulder season of March, April, October and November is a fantastic time to visit. Not only will the crowds be smaller (although some establishments do start to close as the season comes to an end), but so will the cost. If you want blue skies and temperatures in the early-mid twenties (and warm enough to swim in the sea), then I’d highly recommend it. I naively thought it would be light into the early evening and we’d have a lot of daylight hours, but it started to get dark around 5pm-ish, earlier the later into the winter months you travel, so remember to take this into consideration when you’re planning what to do! Cyprus is easy though – a flight time of around 4-4.5 hours (depending on where you fly to), there are a number of airlines to choose from, and a handful of airports to fly in to. We chose Paphos, from here we hired a car and drove the short journey to the stretch of beach which is home to numerous large hotels and a good selection of bars, restaurants and shops by the harbour front. You can also opt to visit the old town of Paphos, which has a really cool vibe and many different eating establishments which are popular with the locals. Hiring a car couldn’t be easier, especially in November – it’s cheap, they drive on the left hand side and the roads are really easy to navigate. As we had this flexibility, on one of the days we decided to drive up to the Troodos Mountains (in our trusty Skoda Fabia, that didn’t let us down, despite the hilly terrain and windy roads). On the way we stopped at one of the many local wineries for a spot of wine tasting – at this time of the year the number of tourists is quite low so we had the place to ourselves – the owner was just so sweet. The mountains were lovely, although noticeably cooler than the coast, the locals told us around 10 degrees cooler – it definitely felt like that (although on really hot day, quite a relief I would suspect!). The following day we drove north along the coast and stopped off at the glorious Coral beach. At this time of the year it is hard not to spend a bit of time in the sea here! We then headed to the Avakas Gorge – somewhere I had read about in the guidebook and appealed to my geeky geology-loving side. I was not disappointed – this place is a little off the beaten track (again the Fabia did us proud), and not at all commercialised - it is possible to trek the 1km to the start o the gorge and wind your way through it, spotting the mountain goats along the way clambering up the rocks. From here we headed further north to Polis and Latchi where we enjoyed a lovely late lunch at one of the beach tavernas – I felt so stuffed afterwards that I couldn’t quite fit in one of the amazing gelatos that were being sold nearby – gutted! In the evenings we chilled out at the hotel or strolled along the bustling promenade towards the harbour for dinner or drinks. This really is a great place for a summer break of course, but equally for a later autumn or late spring break to get a bit of warmth.

Our Search for the Northern Lights

30 January 2022

A snow-filled holiday, that doesn’t always include extreme sports (in my eyes, skiing and snowboarding ??), was always on my list. Seeing the Northern Lights was another. So, when I was given the opportunity to host a trip to Finland to search for the Northern Lights, how could I not resist? I had assumed COVID was going to affect the trip in some way, but thankfully apart from the forms to complete and the tests to purchase, we were permitted to travel, which was fantastic! The trip itself was provided by Transun; a great company that we, as Travel Counsellors, have worked well with for a number of years. There were a couple of Transun representatives at Gatwick Airport, so check-in was pretty seamless. The flight, with Polish Airline EnterAir was very good too – the plane was relatively new, nice and modern and the service was great. The flight to Enontekio took about 3 ½ hours, but it went really fast indeed. As you can imagine, we were all a little nervous about landing on a frozen, snowy runway, but the pilot was clearly an expert as the landing was pretty smooth, given the circumstances. On arrival we were met swiftly and directed to our transportation – a nice warm coach which would take us straight to the Davvi Arctic Lodge, some 45min drive away. It’s amazing how the drivers and the vehicles in snowy countries seem to just get on with it – the snow-covered roads were not a problem for any of the vehicles we went it – they are super-equipped for the weather. During the journey we were given a few details of what to expect in the days ahead, along with our room/cabin numbers, which would be ready for us when we arrived. One thing that we were told about was the curfew, that had just been changed (!). All bars in Finland were to close by 5pm, and all restaurants by 6pm (!). Luckily, we all had the foresight to purchase a little duty free at Gatwick, to help us sleep a better ;0) and it came in very handy in the evenings. Transun and the hotel were amazing throughout and very accommodating. The staff at the Lodge made sure that all of the mealtimes worked around the (COVID) curfew. There were a number of activities that were included with the holiday, the timings for which were displayed in the small lobby area of the hotel, so it was easy to find out when and where the activities were to take place. There was also a number of additional activities that could be booked including Ice Fishing, Cross Country Skiiing and staying in one of the resort’s own Igloos overnight! We choose to book an Ice Fishing trip on the morning after our arrival as our activities weren’t due to start until the following evening. It was brilliant – not only did we get to drive the snowmobiles across a frozen river, but we also got to drill the holes using traditional drilling techniques and try out fishing. The frozen river was over 50cm thick, so it took a while for us to drill the holes, but it was very satisfying when the drill finally plopped through the ice and the freezing water below rushed to the surface. Unfortunately, none of us caught anything (!), but the whole experience, including me turning the snowmobile over on the way back (!), was just so much fun! We stayed in one of the Cabins at the Lodge, which were dotted within the grounds and just a short walk from the main building where all of the meals were served. It is also possible to stay in the Hotel Rooms (located in the main building), the Fell House Rooms which are located about a 4-minute walk along a lovely snowy pathway or the Aurora Rooms which are right next to the Cabins. All rooms are really comfortable, not particularly luxurious, but clean, comfortable and best of all, nice and warm! The cabin we stayed in even had a private sauna – a real treat! To be continued...

Come with me and search for the Northern Lights

01 February 2021

On 13th January 2022 I will be hosting a 3-night/4-day trip to Swedish and Finnish Lapland to see the magnificent Northern Lights. If this is something that has always been on your bucket list, this could be the ideal trip for you! I have joined together with Transun, an expert tour company that specialises in breaks to Lapland and of course searching for the Northern Lights. You will not only benefit from their expertise, but you will also have your dedicated Travel Counsellor (me!) on hand trip to help with all your needs and support you during your trip – the perfect combination! This really a fantastic opportunity, not only because it is an excellent trip, but also because it is at a great price – just £844 per person, based on 2 people travelling. This amazing price includes: ? Full-board hotel accommodation – a 3-night stay in the Davvi Arctic Lodge in a Twin or Double Room. ? Return flights from London Gatwick, including 18kg luggage per person and Government Air Passenger Duty ? Airport transfers in resort ? A Northern Lights Snowmobile Safari ? A visit to the Reindeer Camp ? A ‘Call of the Wild’ Husky Safari ? A Northern Lights Forest Trek ? The Loan of thermal suits and boots Different room types are also available. For those travelling in a small group (or families) it is possible to stay in a Fell House room, which consists of 2 rooms and a lounge area – great to provide you with a bit more room! Alternatively, you can upgrade to an Aurora House room or even a Cabin for the ultimate authentic experience. Supplements available on request. For more information contact me on 01444 420001 or nikki.mortimer@travelcounsellors.com

Travel Insurance - a necessity

12 August 2020

Travel Insurance - not necessarily the most 'sexy' part of booking a holiday, but something I would always advise you to get. I know everyone that works in insurance would probably say the same too, but they really do understand the importance of it. They've experienced its purpose and benefits. They have also experienced what happens if you don't have cover - not something you even want to think about. I work with a fabulous company called Rush Insurance who, in addition to their original brilliant cover, now offer the following: - Cancellation Cover - if you contract Covid-19 before your travel - Cancellation Cover - if you are asked to isolate due to a positive diagnosis - Cancellation Cover - if you are refused boarding at your UK airport due to showing symptoms - Curtailment Cover - cutting short your journey - Medical Cover - if you become ill with Covid-19 when you are overseas - Repatriation is included - Cruises are included So when booking a holiday, getting the right insurance should be at the forefront of your mind. Not an after thought.

What is Air Travel really like at the moment?

21 July 2020

It’s all rather surreal… The drive to Gatwick, on a dreary Tuesday morning at 4am, was as expected, extremely quiet – until we reached the M23 we didn’t see another car, and then it was only 1 or 2. Whilst this whole pandemic and the situation we are faced with is extremely devastating in so many ways, the fact that the roads are quieter is one big winner! On arrival at Gatwick, it was still dark outside, drizzling too, so not particularly welcoming, but last time here we were fighting for a space to pull up in the car to be dropped off – no such fun this time – there was about 4 cars, and no parking inspector in sight – a delight! Only the north terminal at Gatwick is currently open, and my flight was only the 2nd due out today, so the check-in hall was dead. A cleaner on his ride-on mower, a few security guards along with a handful of travelling individuals, all donning their face masks of course. With only hand luggage, and (don’t judge), my first digital flying experience – for the first time in my travelling career, I hadn’t printed off my boarding pass – all quite liberating! I passed through the security relatively quickly. The security seemed slightly higher, and weaving through the dreary Duty Free stands made me feel rather sad – I tried to smile at one of the staff members, but I don’t think she noticed this under my mask. The departures hall, apart from all of the shops closed, is pretty much the same. A few hand-sanitisers dotted around the place, and signs advising ‘maintain social distancing’ – like we could forget? A handful of shops were open – Boots, WHSmith, Dixons (!), but don’t expect any kinds of shopping experience – enjoy the relative peace and tranquillity of an airport…I’m sure it won’t last. It’ll soon become chaotic, frenetic and ultimately quite frustrating, So for now, I’m enjoying the quiet ride… Perhaps it’s because I’m travelling on my own, for the first time in ‘I can’t remember’ but I seem very calm, organised and in control – I might even reach the departure gate on time without rushing at the last minute

And we're off...

21 July 2020

When getting onto the flight, I realised that social distancing isn’t really a possibility when flying – even easyJet that were quoted originally in the press as looking to ‘leave the middle seats free’ – the flights was almost full, so there was no chance of getting a bit of space. It is mandatory to wear face coverings throughout the flight, covering both your nose and mouth (although there were bizarre versions of this – person people didn’t understand the rules?), but you are permitted to these off to eat and drink (phew!) I have never experienced ‘no aircraft queues’ from the terminal to the runway before – this was definitely a treat – we taxied straight from the terminal, turned onto the runway without even braking!) and took off! Travel and flying is in my blood, and I have to admit I shed a small tear when we took off – I’m not really sure why, possibly because I knew this was likely to be the start of a new era of travel, partly because I knew I was one of the first few flights out of Gatwick taking tourists away, not just the ‘essential travellers’ that we’ve been restricted to for the last 4 months almost. Looking out of the window to see all of the easyJet, TUI and BA aircraft lined up, unused at the airport, was really rather sad, but also gave me a bit of hope that soon they would be in the air again. The onboard service was, not surprisingly reduced, however, thankfully there is still a small drinks service. No hot drinks or fresh food was available, but I managed to get a muffin and some orange juice for breakfast. Other limited options included chocolate, crisps, a brownie, a snack box and water – so not extensive, but sufficient given the circumstances. And as with many shops at the moment, contactless payment is the only payment method accepted. I’m not sure whether its because most of the cabin crew have missed people so much, or that they have been told to be super nice to travellers, but the cabin crew today were some of the nicest easyJet cabin crew I have come across! Finally toilets(!) Contrary to belief, these are all open and usable. They advise people not to queue for them (no more than 2 people), to avoid overcrowding in the galley – but other than that, they were clean and all was good! So, all in all, the airport and travel experience were very good. Different, but very good. Don’t expect to go to the airport and do your usual pre-holiday dash to the shops, it’s not really about the airport experience at the moment. It’s more about getting from A to B – and I think it is likely to stay like this for a while. But don’t be frightened of travelling, don’t let it put you off going away – just be prepared for these changes, accept them, even embrace them…for now anyway. Read my next blog for the overseas arrival experience…

On Arrival

22 July 2020

Following our very swift and stable landing, we were advised to disembark row by row (from the front), staying in our seats until the row in front had left. Some people struggled a bit to understand this instruction, but most followed the rules, and the disembarkation was actually relatively swift and easy – why they didn’t do it like this before the pandemic, is beyond me? It took about the same time as a normal disembarkation, but without all of the pushing, shoving and frustration – a lot more civilised! Nice airport was relatively quiet (apart from the obligatory easyJet queue of socially-distanced passengers waiting patiently to board our aircraft back to Gatwick), and the queue for the passport control (no specific EU or Non-EU lanes) was pretty swift too. The Immigration staff glanced at my passport, in the usual way, no questions were asked and I was ushered on my way. EasyJet had sent me (6 times actually) an e-mail to advise that I must complete a Declaration of Travel form and a Health Declaration form (but no other passengers seemed to have these and they were not requested by the Immigration Officers). I’m guessing this information only applied before the FCO ban on non-essential travel was lifted. I was a little unsure about travelling to France as the information pre-travel was a little confusing. I knew I was allowed to travel, allowed to enter France and would not have to quarantine on arrival back in the UK, but the (what now seems to be rather out of date) information on the French Government’s website suggested I may be asked to partake in voluntary quarantine for 14 days on arrival but there was no mention of this on the plane or on arrival at the airport, so I guess this is no longer in place. No wonder we’re all confused about whether to travel or not… After I had gone through Passport Control, everything was the same, from baggage collection, taxi, bus and tram offerings, information desks – just a lack of shops to browse, but this is a small price to pay. I paid for my bus ticket to Cannes at the information Desk (cash is accepted here) and waited outside, thankfully taking off my face covering – it’s the longest I’d had to wear one, and whilst OK, I was glad for the fresh air – I feel so sorry for the key workers that have to wear them all day! It is obligatory to wear face coverings on public transport in France though, so this delight came back 30 minutes later for my short bus ride to Cannes. The public buses all have hand sanitiser to use on them too – again, just another small reassurance. It felt so good to get away, experience a change of scenery, and for me, get back to a bit of normality and enjoy my favourite thing – travel! Read my next blog for the French Riviera experience…

Experiencing the French Riviera after Lockdown

22 July 2020

As you may know, I specialise in long-haul tailor-made and bespoke holidays, ones where I can really add value and provide expert guidance. I am also able to offer holidays to Europe, in particular city breaks, river cruises and family holidays. The French Riviera has got to be one of the best places to visit in the summer and I am lucky enough to have family here so get to experience the very best of what is on offer using the expert knowledge of locals. So, it’d be rude not to give you a bit of a run-down of my brief stay here… My Auntie and Uncle live in Le Cannet, a small town just north of Cannes and a beautiful, relaxed and tranquil place to enjoy a few days R&R. I only had a couple of days, but I wanted to experience what the tourist towns of Cannes and Antibes were like and how they were opening up for tourism. My relatives had told me all about how strict their lockdown had been and how they were only allowed out of their houses with written permission, but they were pleasantly surprised at how quickly things had bounced back. A few events had been cancelled, including the famous Cannes Film Festival, which is a shame of course, some museums and large hotels were not open yet but the majority of services including bars, restaurants, souvenir shops, grocery stores, beaches (of course) and public transport were all up and running. With the exception of people wearing face coverings on public transport and inside shops, almost all services seemed back to normal. Especially the restaurants, something I know that many people are concerned about. The serving staff wear face coverings yes, but this is really the only difference. The tables were not too far apart (although not too squished together) and the service is the same. I guess there was probably slightly fewer people there than you’d expect in July, but it was still bustling. The beaches were open, public toilets were available, beach bars were serving their usual cocktails and all the popular souvenir shops which line the beach road were open. I really was pleasantly surprised at how normal things appeared to be. The same applied in Antibes – we had lunch in the main old town and strolled around the narrow streets, we went to the Marina to ogle at the millionaire’s yachts and I paddled in the sea – all of the things that I would usually do on holiday. I can imagine the rules are slightly different in busier towns and cities, perhaps stricter, but from a tourist-resort point of view, I got the impression that everyone was keen to get back to the way things were before (as much as possible of course) and start to build their businesses back up again. I know some people are a little apprehensive about flying (I can understand that, especially if you are vulnerable) and about perhaps spending a lot of money on a holiday which they may not receive the same experience on, but I have to say, if you’re anything like me and desperate for a change, for the return to some sort of normality (which for me is travelling!), then just do it! Seriously, life is too short… Read my next blog for my Journey Home and UK Arrival experience…

The Journey Home and the Arrival in the UK

22 July 2020

Without going into too much duplicated detail, the airport at Nice was very well organised and yet again, apart from the obligatory face coverings required, was surprisingly normal! Plenty of people, yes a reduced service of flights of course, but still rather bustling – perhaps it was because it was later in the day, perhaps it was because France is a couple of weeks in front on us with regards to lockdown restrictions. All of the shops on the airside were open, most of the seats were taken, although people were being rather sensible and leaving a seat free between their family group and another one – there was no seating restrictions enforced. Going through security was exactly the same, as was passport control. I thought I’d try the EU Biometric line to see if my passport would still be accepted – and I was pleased to see it was (Phew, for now…). The flight home was nowhere near as busy as the flight out, and I had three seats to myself which was a treat. Initially the air-conditioning was not working (!) and wearing a mandatory face mask made things a little hot and sweaty, but thankfully the engineers soon sorted this out. The air stewards were quick to point out that it was mandatory to cover your nose and mouth throughout, the only exceptions were when you were eating and drinking and also for children under the age of 6. Although I became used to wearing the face covering, it can be rather claustrophobic… On arrival into Gatwick, disembarkation was again very well organised – nice and swift and safe too. Unlike the outbound journey, our flight pulled into a stand which was furthest away from the terminal, so there was still the extremely long walk to passport control. It was quite quiet at Passport Control, a few signs advising you must social distance and sanitise your hands, and notably the sign stating you must ‘show your Contact Locator Form’ – this was something I had not been advised of by easyJet, and quite frankly I should have looked into myself before travelling, but (as I’m sure was the same with many other travellers) I hadn’t completed. I advised the Immigration Office of this, and she simply waived me through – a bit odd I thought. No temperature checks either. In any case, I would recommend completing this locator information online at www.gov.uk/uk-border-control The biometric passport machines were not operational either – perhaps they wanted to properly vet us? Anyhow, the few shops on the airside of Gatwick arrivals were not open (with exception of Boots), so it was rather like arriving back with a bang – things seem a little stricter here than in France. Possibly, as I said before, because the French are a few weeks ahead of us in terms of lockdown lifting, but to be honest, this was nothing that I hadn’t expected. Taking everything into consideration, I am so glad that I took the trip away. To see how Covid-19 had changed the way we travel, how things had changed in the holiday resorts we are so used to. Naturally, my experience is focused around easyJet flights and the French Riviera, but hopefully it gives you an idea of what to experience, generally.

Why book with me?

10 June 2019

I’ve been a Travel Counsellor for just over a year now and during this past year I have learnt a huge amount. Starting your own business, regardless of what your product or service is, is hard. It’s very hard. But it is also very rewarding. One of the best things I have learnt is about how to truly value yourself and your experience. I come from a long-haul tailor-made travel background and this is where my strengths lie. This is where my experience is and where I can really add value to a customer’s holiday. I sometimes compare myself to one of the larger supermarkets, rightly or wrongly. These supermarkets can cater for everyone’s needs, although ultimately, they specialise in one thing – good food. This is their core business and what they do well. Yes, they offer other products, whether it’s electronics, clothes or even sometimes furniture; and for those that don’t often have the time to visit specialist shops for these other items, customers may sometimes buy these things. But ultimately, they specialise in food. This is pretty much me. I can sell all types of holiday, across the globe, and I do this well. I will treat you like an individual not like a number and I pride myself on personally caring about your holiday as if it were mine. I do, however, specialise in long-haul tailor-made holidays – and this is where my strength is. This is where I will add value to your holiday, like no other Travel Agent or Tour Operator will do. I have over 20 years’ experience working in the long-haul travel industry and have pretty much covered everything from Africa and the Indian Ocean to Asia and Australasia and the South Pacific, Latin America, North America and the Caribbean. I have also been lucky enough to travel to many of these destinations on holiday so really do have personal experience of many of these fabulous places. I provide honest and impartial advice on where to go and where to stay – not many travel experts are able to do this. I also have extensive experience of airlines, which ones are the best to travel with, which routes are the best value and when the best time to travel is to get the best deal. Yes, sometimes you may be able to get something a little bit cheaper online if you’re willing to put in the hours and search for a last minute week in the Med or a European city break – but when it comes to your special holiday, is it worth risking making mistakes and possibly ruining your yearned-for holiday for the sake of a few pounds? By booking your holiday separately online, you also are unlikely to be financially protected should something go wrong – this is something that I provide all of customers with – 100% financial protection. I guess what I’m trying to say is, if you’re looking for something special, I would recommend consulting a travel expert (like me!) I will get it right for you.

Utah Road Trip - Part 1

23 April 2019

Utah is not necessarily the first US destination on everyone’s list when thinking about a trip to the States but having been tempted to travel there by the Utah Tourist Board, it quite quickly became one of mine. With mesmerising scenery, endless roads, varying climates and the feeling of being in the middle of nowhere, it was certainly somewhere we wanted to explore. We travelled as a group of eight, our family and our friends and fellow travel-junkies, the ‘Worths’. There are three main cities that you can fly into to start your Utah journey from, the state capital, Salt Lake, the fabulous city of Las Vegas, or the more commercial (and for us, travelling at Easter, cheaper) option of Denver in Colorado. If you’re not a fan of driving, then perhaps this holiday would not be for you as distances are quite vast, but the scenery along the way takes away the boredom (iPads for kids were essential too). We upgraded our car from a smaller 4x4 to a monster truck (well it felt like it), but it was well worth it. Not only did we feel like we belonged on the road (a BMW X5 looked like a Fiat 500 in comparison), but we also had a really good amount of space in the front and back for the long journeys as well as ample boot space for our ever-increasing luggage! After an overnight stop near Denver airport we headed for the adrenalin junkie capital of Utah, Moab, just a mere 350 miles. Here we stayed for three nights at the Aarchway Inn, just to the north of town. Basically, a posh motel, this place was great. We had a lovely spacious room, there was a nice outdoor pool and hot tub for the kids to burn off a bit of energy along with a play area too. One of the nice touches were the numerous BBQs scattered throughout the grounds and the free use of BBQ utensils provided. In Moab there are not only great National Parks to visit including the beautiful Arches National Park and Canyonlands National Park but also Dead Horse Point State Park which is worth a visit too. We took a rafting trip along the beautiful Colorado River - a little tamer than we had experienced in the past, but great for the kids! We also hired mountain bikes and battled some brilliant trails which had different ability levels, again great for families. Moab is a pretty cool town, and of all the places we stayed (with the exception of SLC), had the most shops and restaurants. On one of the evenings we had dinner at the Moab Brewery – a cool place that not only brewed its own beer, but also distilled its own Vodka and Gin. As Evie has Coeliac Disease, we were unsure how easy it would be to find gluten free food for her, and although it varied considerably from one restaurant and place to another, she was generally pretty well catered for. After Moab, we travelled to Monument Valley, located south on the border between Utah and Arizona. What an amazing place – if you’re into your Westerns, then this is the place to visit – truly stunning, the images in my head will stay with me for a lifetime. We were lucky enough to do some horse riding here, a tour done by the Navajo local people, and around some of the less-seen areas of monument valley that are not accessible by vehicle – a once in a lifetime thing to do. We stayed at the famous Goulding’s Lodge here, which is a short drive to the Visitor Centre at MV, so a great location. There’s not really much else to do and see in this area (apart from the magnificent Monument Valley) so don’t expect McDonalds or Subways here – you’re in the middle of nowhere! We knew we had quite a long drive the following day, from Monument Valley to Zion National Park, but we split the journey up nicely by stopping in a place called Page on the shores of Lake Powell. From here we had lunch at a great little spot overlooking the beautiful Colorado River and the enormous dam beyond. We also took the shuttle to see the fabulous Horse Shoe Point, and for the Geology geeks amongst you (me included!) it’s such a great example of a bit of river carving. Having managed to get a bit sunburnt in the morning, we then experienced snow storms during our journey over the mountains to Zion National Park – we were travelling in April to be fair, and the altitude for most of Utah is pretty high! We stayed at the Zion Mountain Ranch which is located to the eastern side of the park. Unfortunately, the road between our accommodation and Springdale (the gateway to Zion National Park) had collapsed due to excessive snow fall in the previous weeks, so we had to take a long detour to get into the park. Luckily, we chose monster trucks for our hire cars, so were able to take a short cut to the park along a rocky and dusty track and were lucky enough to witness some spectacular views on the way. Zion National Park did not disappoint – clearly a lot more money has been pumped into tourism here. The roads are great, the Visitor Centre is brilliant (to be fair, all of the visitor centres we visited were great and highly recommended as a stop-off point) and there are endless cool shops and restaurants just outside the park and in nearby Springdale. One tip would be to get there as early as possible so you can take advantage of the free parking by the Visitor Centre. From here you can take the free shuttle through the park which acts as a hop-on-hop-off service between the many points of interest. We chose to visit Angels Landing (along with the rest of the hoards) – a strenuous hike (and scary at times) to the top of one of the escarpments. Not for the faint hearted, the views are pretty spectacular, and we certainly felt like we’d managed to burn off a few of the 5 million calories we’d eaten over the previous few days. Children aren’t allowed to complete the final section of the hike due to the thinness of the track (it’s pretty dangerous), but that was fine by me as I would have been much more scared than the kids!

Utah Road Trip - Part 2

23 April 2019

The following day we headed for Bryce Canyon National Park, a random and beautiful canyon which appears very fragile as the rock formations look like they’re made of Type 1 rather than the stronger sandstone we had been used to in previous parks. We were quite high up here and there was quite a lot of snow of the ground. This meant a few of the trails were closed, namely the famous Navajo Trail which winds through the canyon, but we still managed to view it from above and make our way into the canyon for a little hike. Our accommodation here was the famous Ruby’s Inn, which had everything you’d ever need for a road-trip stopover – perfect for us. A great big buffet for dinner and breakfast was available, a good size indoor pool, a laundromat and, perhaps the most important, a Western Photo booth which enabled us to dress up as cowboys, priceless. The next morning, we head off towards Capitol Reef National Park, taking a short detour along a long dusty road track towards Peekaboo and Spooky Gulches. This involved quite a strenuous trek from the car park but was a fantastic experience. These ravines, extremely narrow in places, carve their way through the sandstone and are approximately ½ mile long each. I managed Peekaboo Gulch, but Spooky beat me as the gaps were only 10 inches in places (and the ravine was about 100ft high – definitely not for the mildly claustrophobes amongst us! We then headed north for a 2-night stay at the Capitol Reef Resort, located just outside Torrey. There’s not really much to do in Torrey, but we found a fantastic Burger Van, Ian said the Mac ‘n’ Cheese Burger he had rated amongst his top 3 burgers ever! That’s quite an accolade. The following day we headed into Capitol Reef National Park where we trekked through the Grand Wash (a 2-mile trek through a wide ravine) followed by a short trek to the beautiful Hickman’s Bridge – a natural bridge made from the sandstone. Perhaps not as dramatic as Arches NP or Monument Valley, but still very beautiful and definitely worth a visit. We knew we had a relatively long drive to Salt Lake City today, so we headed off early and stopped on the way for a massive brunch at Denny’s (yum). To break up the journey we had pre-booked some zip-wire action just south of the city. Here we tackled 5 different zip-lines, all differing length and speed – but lots of fun. Unfortunately, the ‘Screaming Falcon’, the longest zip line over water in the USA was closed (there had been snow in the previous days and access to the starting platform was impossible) which was a real shame, but we had fun, nonetheless. It was then onto Salt Lake City for a 2-night stay. We found out the population of SLC is only about 200,000 which seems ridiculous as it’s really spread out, but it is a beautiful city with the backdrop of snow-capped mountains surrounding it. We visited Antelope Island, a remote island located inside the Great Lake where we had a picnic lunch and the kids (and dads) did the obligatory floating in the salt lake! We also visited Temple Square in the city centre where the almost Disney-lake Mormon Church stands proud. We were coming towards the end of our Utah road trip. But enjoyed a last stop near to Dinosaur National Monument close to the border of Utah and Colorado. We stayed at Vernal, the nearest and best town to stay in if you’re interested in seeing the cool dinosaur bones that were excavated here during the last century – the best piece being an almost complete skull of an Allosaurus, fabulous! From here we drove the 6 hours (!) back to Denver – but again, most of the scenery was pretty special so meant the journey seemed shorted than it actually was! What a truly amazing place Utah is. Such a beautiful, remote state in the Mid-West, somewhere I have always wanted to explore. Blessed with stunning scenery, this really is a state of great contrasts. Temperatures and climates do vary significantly depending on how far south you travel, and also the altitude. Winter months are probably best avoided, unless you are visiting one of the many amazing ski resorts close to SLC. Summer months can of course be very hot, so visiting in the spring or fall would be the best option, but even here you will need to pack for every type of weather. Whenever you choose to visit though you are guaranteed to have a wonderful trip and leave with many special memories…

From Melbourne to Adelaide along the Great Ocean Road

06 June 2018

We’d been camping a little bit before, but our preferred choice of family holiday had always been a hotel-based beach holiday. So the decision to hire a motor home and drive the 1000km journey from Melbourne to Adelaide stopping at campsites along the way was quite a new experience for us. The drive south from Melbourne to Geelong (pronounced J’long, one of the many towns and cities that we managed to pronounce incorrectly along the way) was highway based, but once we met the ocean road at Torquay (one of the numerous towns with the same name as those found in the UK) our road trip really started! About an hour along the coast we stopped at Lorne, a lovely small coastal town with boutique shops and cafes along the seafront, and also that all important view of the surfers braving the freezing cold sea to catch the waves. Our first night was spent at a campsite in Apollo Bay – another smallish coastal town. Luckily, whilst our motorhome had all the ‘mod-cons’, the site also had clean hot showers, a camp kitchen and of course that all important kids play area! The picture window view of the ocean from our pitch was awesome. We were up quite early the following morning as we’d decided to drive inland a little to experience the famous ‘Otway Fly’ – an amazing zip-wire and suspension bridge thriller deep in the rainforest and suspended high above the enormous trees. A truly amazing experience, although not for the faint hearted! There was also a canopy walkway suspended within the forest and a cantilever – again, not for the faint hearted. A definite highlight of the trip! From then it was quickly back on to the Great Ocean Road and towards the famous Twelve Apostles. One of the most iconic images of Australia (certainly from our point of view), so we were very excited to see these majestic rock features protruding from the sea. We weren’t disappointed. Yes it’s all very commercialised around there, from the modern swanky visitors’ centre, to the walkway calved beneath the road to allow access to the cliff tops and of course the wooden walkway swarming with tourists of all nationalities. However, nothing can take away the phenomenal views you are rewarded with once you reach the cliffs and sea the rocks for the first time – just beautiful. A few kilometres further north however, we were treated to uninterrupted views and no fellow tourists at the beautiful ‘Boat Bay’ – well worth a stop if you’ve not had your fair share of rock formations! Unfortunately, one thing that you can never guarantee is the weather, and whilst our stay so far in Australia had been pretty warm and cloud free, a full cloud cover descended on the state of Victoria during our stay, so our photos came out a little dull – and do not quite do the coastline justice! We overnighted at Warrnambool on our second night – a pretty big town about an hour from the 12 Apostles. Again, our campsite was pretty good with all the facilities could wish for. And by this stage we had worked out how to use all the appliances in our motorhome, the best sleeping arrangements and where to store things – something which we were rather amateur-like on the first night! The following morning was a little less rushed and we enjoyed a leisurely breakfast at the campsite before heading off to Port Fairy – a gorgeous little town about an hour from Warrnambool. Lots of lovely shops and cafes as well as a small marina. Port Fairy is the western most point of the Great Ocean Road, and whilst we continued along the coastal route, the drive was not quite as spectacular as what we had experienced over the last couple of days. We continued our journey westwards, and we’d read about a ‘giant dune slide’ in one of the many tourist booklets that we’d picked up on the way, so decided to stop off at Yambuk to test this out. Whilst this provided some great fun for the kids (and us adults too), what we hadn’t expected was the most amazing beach on the other side of the dunes. A deserted, white sand beach with mesmerising waves – a truly fabulous find. Our next stop, and overnight destination was Mount Gambier – and the beautiful Blue Lake. Our campsite was located right next to this beautiful lake, formed 4-5,000 years ago by a volcanic explosion which left behind an immense crater and deep blue lake below – although we did find out that this changed colour seasonally! Another must-see stop along this famous route. After another leisurely breakfast we left Mount Gambier and continued our journey west towards Robe. We stopped on the way at the amazing Tantalooma Cave - a beautiful cave hidden away just off the main highway and discovered in the 1930’s by a local family showcasing a magnificent array of stalactites and stalagmites! Our next night was spent at the lovely little town of Robe where we enjoyed local fish and chips as the sun set on one of the many deserted beaches that we came across during our trip. The following day was pretty much spent driving along the coastal route towards Adelaide. We were aware there was little to see on this section of the road trip, so put our foot down and powered on through to Adelaide. Stopping off at the picturesque town of Hahndorf before finishing off in the beautiful McLaren Vale for a spot of wine tasting to polish our amazing trip off! We had such a fantastic time on our motor-homing holiday in the South of Australia and would highly recommend it to everyone!

Bag a bargain in the souks of Marrakech

11 June 2018

When I arrived at Marrakech’s Menara Airport I felt not only a sense of excitement but also apprehension. I don’t know why, I like to think I’m fairly well travelled having negotiated the chaotic traffic in Delhi, the distinctive cuisine in Tibet and many an elephant ride in Thailand and Sri Lanka. However, whenever I travel to somewhere new I always get a bit nervous, of the unknown I guess. As with most places I’ve been to, the nerves soon diminished as we drove through the crowded hectic streets of the capital on the way to our accommodation. There was so much to see from colourful carpets hung up against shop fronts to horse and carts dodging the cars and motorbikes and hundreds of street traders selling their goods. Yes, it was safe to say I liked the look of this place. My kind of place – oozing with character. We’d chosen one of the traditional old Riads for our 3-night stay, a popular choice with travellers in recent years. These beautiful old restored homes, many owned by individual families, are a quiet haven away from the hustle and bustle of the maze of derbs (alleyways) that surround them. You really can’t beat them for ambience and, above all, location. Now, as many a friend or colleague (and certainly my husband) will tell you, I am a bit of a shopaholic, especially when it comes to souvenirs from far away countries. Even more so when I have to haggle for them! The souks of Marrakech’s Medina did not disappoint. Whilst there are numerous cobbled streets and alleyways lined with stalls that run up to and away from the central point, Jemma El F’na, the souks really begin just north of this famous square and stretch for what seems like miles. Endless alleyways, narrow streets and indoor corridors teem with every type of souvenir you could dream of. Whether it’s Moroccan leather in the form of bags, slippers or belts; silver jewellery, mirrors or trays, brightly coloured bowls, tagines or pots; or aluminium lamps, lanterns or candle holders; they can be found here. Dare to venture deeper and further into the souks and you’ll start to find more bespoke items. Ones that aren’t repeated on every 4th or 5th stall of those located closer to Jemma El F’na. I’d been warned, and of course had read up on haggling techniques in the guide book on the aeroplane. So, with my dirhams ready I went in search of my wears. It didn’t take me long before I got started. I won’t list everything I haggled for, I’d be here all day, but it’s safe to say the market traders will try their best to squeeze as much out of you wherever possible. As long as you’re aware of this and don’t get offended (they’re simply trying to make as much money as they can out of ‘rich’ tourists), you’ll get on fine. It is almost a written rule that you never pay more than half of what they originally suggest – try to get lower if you can. But always appear cheery. It’s as much as a game for them as it should be for you. The easiest goods to haggle for are the ones that are repeatedly sold across the souk. For example, the traditional leather slippers. They’re everywhere. I wanted to buy some for my daughter and the starting price was 300dhs (approx. £22) I eventually got them for 100dhs which I was quite pleased with. I was even complemented on my bargaining skills by a local which made me feel good until the next day when someone offered to sell me a pair for 50dhs. Oh well, don’t get hung up on it, that’s what I say. Other more bespoke or handmade items are a little harder to haggle for as they are not ‘tat’ (as my husband calls them) but there’s still a bargain to be had and you should expect to get at least a third off the original quoted price. Even if you’re not into souvenirs its worth dawdling through the maze of souks to see the locals go about their daily shopping routines and to take in the wonderful sights, sounds (and yes) smells of this amazing place. One of the most important things to remember is, don’t worry if you get lost (we did numerous times), it’s all part of the fun. Just go with the flow, take it all in your (confident) stride and you’re bound to find your way out eventually, even if your purse is a little lighter at the end of it!

My customer stories

Sent by Emma Cameron

Nikki is fantastic. She always goes above and beyond when booking my holidays. Travelling can be stressful and now I am in my fifties I can do without that stress and so booking with Travel Counsellors through Nikki means I have one less thing to worry about. She always books amazing hotels and is able to give suggestions of hotels and locations when we are at the booking stage.

Sent by Carla Turner

Nikki was fabulous from start to finish. She contacted us throughout the trip to ensure everything was going well. Thank you.

Sent by Pauline Cowley

Excellent! All documents on my phone, but more importantly also printed. Continuous, and reassuring communication before and during holiday - not intrusive. Nikki was easy to talk to, and nothing felt like too much trouble. Everything worked beautifully - it was such peace of mind to feel we were not on our own - highly recommend!

Sent by Simon Chenery

From a tentative enquiry to the most amazing holiday! Nikki advised, recommended and organised our Northern Lights break superbly. Wouldn't hesitate to take advantage of Nikki's knowledge and passion again. Thank you so much!

Sent by Elizabeth Boland

We have just returned from our trip to Finland and it really was a fantastic holiday. The whole experience was seamless from my initial chat with Nikki about what we wanted from the holiday, the planning, documentation, flights, accommodation and experiences that we had booked. It was stressful from start to finish. The extra information that Nikki provided based on her own personal experience such as what to take etc was invaluable. I would definitely use Nikki for other special holidays in the future.

Sent by John Sherwood

Booking with Nikki was a great experience as it took away all of the hassle and we know from past experience that she will look after us should any issues arise during our trip. We’ll definitely use Nikki and Travel Counsellors for our next big holiday!

Sent by Jo Harding

We’ve used Nikki to book several holidays previously and when planning a trip to South Africa to celebrate a special birthday she was our first port of call. Her knowledge, experience, contacts and genuine passion for travel make her unbeatable when it comes to putting together an itinerary. She completely took the stress out of a two week holiday for 5 of us which involved lots of moving around, car hire and internal flights. Everything was seamless and we truly had the holiday of a lifetime! Thanks so much Nikki!

Sent by Gemma Stapleton

Nikki has been incredibly helpful throughout the whole process. She is very knowledgable which made planning our trip very easy. There was great communication throughout the planning and prior to our trip. I would thoroughly recommend Nikki! Thank you.

Sent by Mike Littlejohns

Nikki organised a week's holiday in Nice for a party of three. She arranged flights, hotel,transfers and assistance for me at both airports. Nothing was too much trouble for her and all aspects of the holiday went well. I wouldn't hesitate to use her services again.

Sent by Lindsay Smith

Wow! We have just returned from the most amazing holiday in Tanzania and from start to finish Nikki was awesome! She tailor made the holiday around our requirements, working with us to make sure it included everything we wanted. There were a lot of complex logistics to our trip but they went so smoothly - all aspects had been carefully arranged and I knew in advance what we were doing and when. It was also super helpful having Nikki on hand during the trip - for me that was like an added layer of security. It was the trip of a lifetime and I’m so grateful to Nikki for her hard working in making it happen!

Sent by Bella Cameron

Nikki always goes above and beyond to make our holidays the best possible experience! Just booked our third trip with her and wouldn't use anyone else now.

Sent by Julie Kamel

Nikki has been amazing every step of the way. She made the whole experience so easy for me. She found us a great deal and was in communication with us for every step, checking us in and out, and making sure everything was perfect. I would definitely use Nikki again the next time we travel, and highly recommend her. Thank you Nikki!

Sent by Liz Woods

Booking our cruise and extra days with Nikki was so easy. She took all of the hard work out of it for us. Any queries we had were addressed quickly. All the paperwork - airline tickets, transfers, hotel accommodations and cruise - was clipped together and easy to access at each venue when needed. It made for a very stress free holiday. Thank you Nikki.

Sent by Sarah Kerr

Thank you so much Nikki for organising an amazing trip to Ibiza for our group of 12 girls for my 50th birthday. You took my 'very loose' brief and came up with a fabulous trip that met all our needs which was actually far better than my original idea! Your attention to detail, organisation, quick response, and guidance (plus personal touch) gives an all-round outstanding service. Am already planning my next trip through you and have recommended your services to all my friends! Thank you again so much. If you are reading this and have not yet used Nikki then I highly recommend you get booking through her!

Sent by David Brewerton

South Downs Probus Club Visit to Jersey June 2023. Nikki was extremely helpful and efficient, booking all our travel arrangements and hotel. The island tour was particularly enjoyable. The hotel was very comfortable, excellent food and service throughout. All the taxis and transport were very efficient and everyone very much enjoyed the holiday.

Sent by Sally Nakajima

We had a fabulous time on our mediterranean Celebrity Edge cruise. Nikki helped to advise us on which cruise would suit our needs and budget. and made sure we had the perfect room. The ship itself was amazing and consistently exceeded our expectations from the food to the show to the service. Everything was organised and ran so smoothly from the transfers to the bookings. We could relax knowing Nikki had it all under control and it definitely took the stress out of organising the trip. She was knowledgeable and friendly and answered all our questions in good time. Highly recommend both her and the celebrity edge cruises.

Sent by Ellen Vincent

I have always found Nikki exceptionally knowledgeable and helpful. I wouldn’t hesitate to recommend her and have done many times.

Sent by Diane Clayton

Professional, friendly service. Nikki was very helpful in her search for our holiday, managed to fulfil all our requirements,. We will definitely be using travel counsellors again, will definitely be recommending to family and friends.

Sent by Helen Jones

Nikki was fabulous in advising us on the Northern Lights tour we've booked for Feb 2023. She was super knowledgeable and helpful and if it wasn't for her being so in tune with the trip, I think we would have lost our place on it. I can't recommend her highly enough and would love to book with her again in the future.

Sent by Jo Feltham

Nikki was brilliant at organising our trip toThailand, Australia and Bali. She had first hand knowledge of the places we visited and recommended an itinerary to suit our requirements with excellent accommodation in prime locations and very much on brief. We recommend her services as our 6 week trip was meticulously planned and went without hitch. The service was very personal and Nikki was always at hand to plan route and activities. A first class service, we would not hesitate to use her again.

Sent by Sarah Wilson

Nikki did everything I asked and more. So looking forward to our holiday now, it's far better than I could have booked myself and with so much less stress. Will definitely recommend her and we'll be back next time we need a holiday.

Sent by Nicola Ward

We recently returned from a Northern Lights trip to Finland, booked with the help of Nikki. Having never been on a trip of this nature, I was a little apprehensive on how to go about it but Nikki was absolutely superb in making the entire experience extremely positive. The booking process was smooth and easy. Lots of information was provided at the appropriate time and Nikki went above and beyond, providing additional real life advice based on her experience. I wouldn’t hesitate to recommend reaching out to Nikki for help and advice on your next adventure!

Sent by Mirka Akay

Many thanks Nikky for an amazing experience!! We all had such great time!! Everything was well organised. Children loved having fun in the snow. Highly recommend x

Sent by Sarah Raison

We have just returned from a wonderful trip to Finland organised by Nikki. It was a very easy, stress free way to travel - Nikki kept us very well informed and gave us advice on what to expect and what to pack, which was really helpful. It was a very special holiday, we can’t recommend Nikki highly enough.

Sent by Juliet Scott

Nikki thought of everything, we had lots of information and she ensured everything was organised.We had the most memorable, wonderful, fun and exhilarating break to Finland. It was perfect, thanks Nikki for your expert advice, knowledge and exceptional service. Thank you

Sent by Hayley Flintham

Nikki is brilliant!!! She listens, she gives recommendations and she’s really quick to get back to you with any questions or ideas. Can’t rate her highly enough!

Sent by Laura Reynolds

Nikki was very helpful with the whole process. Going through all the options so that we made the correct choice for what we wanted.

Sent by Sharon Debnam

I am so glad I made the decision to take the girls to one of our bucket-list places, which was beautiful Iceland! It was stunning, so Christmassy with the snow and quaint little bars /shops. The best adventures were at the Sky Lagoon and the Blue Lagoon, especially staying the night at The Retreat. We enjoyed Food Walks and a Northern Lights Cruise, but unfortunately didn’t get to see them, However, it was so nice for us to ‘shed some happy tears of joy, instead of sad ones & felt lucky that we got to experience such an amazing trip and made some great memories. I would like to thank Nikki for booking this fab trip along with all the excursions and for the personal service we received from Obeo out in Iceland….the whole service was ‘second to none’. I would recommend Nikki to arrange your next holiday, as she did a great job from start to finish.

Sent by Ruth Lomas

Thank you so much for organising our trip to Iceland. Everything was so much easier to navigate, including transfers to and from the airport, trips etc A friendly and personal service. We will be back!

Sent by Joanna Steadman

We were a bit hesitant about using a travel counsellor. It sounded a bit like a luxury, an additional cost and we'd been booking holidays ourselves for years so why would we need one? Then we decided to book a "big" family holiday to America. We had a budget in mind but had no real idea about the USA. We had never been on a long-haul flight with our teenagers, didn't know where to go, how much time to spend in places, what they offered or how long to budget to travel from one place to another. Having seen a post on Facebook, by another client of Nikki's, we decided to see what she offered. We are so glad we did! It genuinely feels like this is what holidays should be like- not a luxury. Nikki's fee was included within the budget that she quoted; it wasn’t an additional cost or a percentage of the price of the holiday which we had thought it might be. The total price was almost spot on the figure that we anticipated. Nikki took the stress and time-consuming elements away, so that by the time we went we were all really excited to go. She took the time to understand what we liked to do on holiday; understood the needs of teenagers and found great hotels in ideal locations to meet all our needs and budget; she really worked with us to create an amazing holiday. Nikki's knowledge of travel generally, the places that she recommended, additional input and responsiveness (wildfires meant a last-minute change of hotel) were handled with no drama or stress to us. We weren't bombarded with unnecessary emails, but she did put forward constructive ideas and helpful suggestions. Overall, Nikki's involvement meant we all got to enjoy our holiday and created amazing memories. First rate service in our opinion. Thank you.

Sent by Gemma Stapleton

Great communication, very knowledgeable and Nikki gave different price points to aid decision making. I will definitely be using Nikki’s services again for future trips.

Sent by Kat Finley

Already dreaming of the next holiday Nikki can help us with! Excellent response rate, timely and efficient when we were looking at various different options. Felt a bit rushed as it was rather last minute decision to book a half term break and so look forward to spending more time on next booking and making most of Nikki’s experience with long haul destinations! Definitely recommend as massively helps to take stress out of lining up all the elements of a holiday with a family of 5. Thank you!!

Sent by Arabella Cameron

Nikki has arranged 2 trips for me now, Malta last year and Florence this year. Both times she has arranged fantastic hotels in amazing locations and dealt with all the details such as transfers and checking in. I can't recommend her highly enough and will definitely be asking her to sort out future holidays for me!

Sent by Liz Woods

I originally booked our trip to see the Edinburgh Tattoo 2 years ago. Obviously it had to be postponed and parts of it changed during that time. Nikki kept us updated and rebooked as necessary. Everything went very smoothly and Nikki even contacted us whilst we were away about our return flight. A very friendly, personal service. We have already booked a holiday next year through Nikki.

Sent by Catherine Hall

It has been an absolute dream booking through Nikki - from the start she has been super helpful and responsive. She listened to our needs, have guidance on what might be suitable and found us the perfect holiday. I would 100% recommend speaking to Nikki to take the stress out of booking any trip and to find some wonderful holiday gems.

Sent by Felicity Williams

We have always booked our own trips in the past but using Nikki was an absolute game changer. She was really patient and informative in helping us decide where to go and made excellent suggestions that took into account all of our family’s needs/hopes. Nikki made the process smooth and stress free from the outset and it felt really reassuring having her as a contact if needs be throughout the trip. I would not hesitate in recommending Nikki - she does a brilliant job.

Sent by Margaret Sherwood

We used Nikki our Travel Counsellor to book a Rhine river cruise for 2023 , just told her what we wanted and she arranged everything. It’s great to book a holiday in the knowledge that we’ll be looked after should any problems crop up in the meantime.

Sent by Rob Hogan

Nikki has helped us out with holidays twice now. Each time it has been made very easy and reassuring. Really appreciate her knowledge, efficiency and reassurance.

Sent by Ian Worth

Nikki is amazing and always on hand with helpful suggestions.

Sent by Jane Turner

After an absolute nightmare of a late cancellation, Nikki was able to provide us with the support and hand holding we truly needed. Everything went smoothly once Nikki took over our holiday and put our minds at rest. We are back from holiday now and can report the holiday was everything we wanted and more. Would always use Nikki’s services!

Sent by Warren Diffey

Nikki was absolutely amazing in choosing our holiday to Tenerife. She took care of everything we needed from start to finish and we as a family couldn't of been happier with her. Already booked again with her.

Sent by Rebecca Sears

Nikki is honest, patient and brilliant at listening. I would 100% recommend her (and have done already!)

Sent by Catherine Ellis

Nikki was brilliant at helping us to organise a last minute trip to Iceland. The package she put together has everything that we want to do and more! We can’t wait to go.

Sent by Ben Eustace

Nikki is highly knowledgeable and made the process of booking extremely straightforward. I would highly recommend this bespoke service as nothing is too much trouble.

Sent by Tracy Leja

I would highly recommend Nikki and have done so with my friends and family. Nikki organised a recent trip to Barbados for Christmas 2021 for me which was fabulous. Right from the start, she provided really good options to choose a winter holiday location from, listened to requirements and was there every step of the way. No hard sell, really friendly and knowledgeable. On my last day in Barbados I couldn’t check in for the flight, I let Nikki know and she did it all for me. I have also just returned from a 3 night escorted Northern Lights trip with Nikki in Finland. Activities were amazing, we were lucky enough to see the lights and everything went smoothly. Nikki again provided regular updates to our group prior to the trip, on COVID etc, and was on hand all through our trip to help. She also swapped some activity times with us so we could do these with our group together, very much appreciated! All in all, I would not hesitate in using Nikki again and will be doing so. Thank you Nikki!

Sent by Nicola Brewerton

Huge thanks to Nikki for organising our Northern Lights trip to Lapland. It's an area I have never travelled to before so we were very excited. As with all trips during these Covid times, there's always a question of whether you are going or not until you finally get the negative test! Nikki kept us very well informed of all the ever changing rules, so everything went very smoothly both ways. We also appreciated all the hints on what to pack - especially the extra snacks! The trip itself was full of activities you don't often get the chance to do - ice fishing, mushing huskies, snowmobiles - all in the weirdness of the arctic winter. Our favourite was the ice fishing I think which was great fun, despite a low speed snowmobile crash into deep snow (the staff were very forgiving)!! The forest where the hotel was set was very beautiful and peaceful and the cabins had their own saunas - added bonus. We loved sledging through the forest, but best of all we saw the northern lights - what a magical night. All in all it was a fab long weekend, which felt like a real adventure, and was perfectly organised. We've been looking forward to the trip for a year, and it definitely delivered. Thank you again.

Sent by Justine Cull-Stothert

We booked The Northern Lights Trip to Finland after seeing Nikki's post on Facebook. We contacted Nikki directly who gave us relevant and informative information about the trip. Nikki is very knowledgeable in her area of travel expertise, there was no 'hard sell' when deciding on our particulars. Nikki always replied to our emails or calls with questions/queries in an approachable and friendly way. The assurance for us was having the availability of Nikki whilst we were in resort, Nikki was available to answer any issues or queries (not that we had any!) promptly. We are planning a USA trip in 2023 via Nikki and we would definitely recommend booking a trip/short break/holiday via Nikki at Travel Counsellors.

Sent by Hayley Woods

We have recently returned from an absolutely amazing trip to see the northern lights on the Finland/Sweden border. From start to finish it ran without fault. Nikki was very approachable and catered for all our needs. She answered all the ongoing questions about covid clearly and with detail so we knew exactly what to expect. The trip itself was absolutely amazing. The activities included were so much fun and we even got to see the amazing Northern Lights in all their glory…… not once but twice! Nikki was very professional as well as being very friendly and a great member of the trip. I would recommend Nikki to anyone and have done so already since being home 5* A trip to remember forever x

Sent by Mary Aarons

I would definitely recommend Nikki - she went above and beyond to find us a suitable holiday at short notice. It took all the stress out of searching around, and Nikki managed to meet all of our requirements within a limited budget too. Fantastic service!

Sent by Sarah Raison

A friendly, knowledgeable travel counsellor - Nikki goes above and beyond in looking at different options and finding the best holiday choices. We highly recommend Nikki and will definitely book more holidays this way in the future!

Sent by Jo Hatton

Nikki has been very helpful in rearranging - now for the 4th time! - our cancelled Easter 2020 trip. She has been extremely efficient in quickly responding to our information requests in full and giving us different options with all the necessary information. She has excellent travel knowledge and it has been great having someone so reliable, helpful and friendly to help us navigate the challenges of planning a pandemic holiday.

Sent by Vanessa Fuller

Nikki has been most helpful planning our family holiday to Italy, communication has been excellent and she clearly set out all of our options when Covid meant the dates had to be rearranged. We are most happy with her service.

Sent by Samantha Johnson

Nikki recently helped us with booking our family holiday to Dubai. Nikki was amazing from start to finish. Having not been to Dubai with a toddler before, Nikki recommended plenty of family friendly hotels for us to choose from, best locations through to the best rooms to stay in at each. Nikki was always available to help with any questions we had right up to the day we flew and beyond. She just provided us with so much reassurance which meant we went on holiday with nothing to worry about. We certianly will be using Nikki again for our next holiday. Amazing service.

Sent by Helen Johncock

Nikki helped us with our family holiday to Thailand. We had never been there before and had no idea where to begin! We had a brilliant holiday, it was everything we could have wanted. The hotels we stayed in were both exactly what we needed. The hotel in Krabi was particularly beautiful and our room was huge, more like a small apartment! The hotel in Bangkok had excellent facilities and the staff were really helpful with advice on how to see all the things we had planned. We are both busy people and not very organised when it comes to booking holidays, so having Nikki was amazing, she took away any worries. Also we had to change our original holiday plans and get a refund for two extra people who could not make the trip. Nikki took care of all of this and it was a big relief to get that sorted! I found the whole process of having Nikki arrange our holiday incredibly helpful and stress free! Thank you so much!

Sent by Mark Lister

Nikki did an amazing job organising a complicated itinerary in India including some places off the normal tourist route. She coped with changes we made and was fully on the case during our hols as well as beforehand. She was always so helpful and pleasant to deal with. I have no hesitation in recommending her.

Sent by Louise Townley-Jone

Just returned from a great holiday in Lapland which was organised for us by Nikki. She made the whole process so easy, we told her what we wanted and she delivered. We were constantly kept up to date with any changes and had a single point of contact throughout if we had any queries. With Nikki we got a personalised service and she has kept in contact to make sure the holiday was everything we hoped for. It was! Thank you again Nikki, we will be in contact for our next holiday.

Sent by Lynne Lambourne

I have just returned from an amazing holiday with my friend to Kerala, which was expertly set up for me by NikkI. She very cleverly put together a wonderfully diverse bespoke 13 day holiday for us by building on my original ideas and adding some other special extra requests that just weren't available with general package tours. Nothing was too much trouble and she gave us so much valuable advice and assistance throughout the whole holiday experience from start to finish. I have no hesitation in recommending her to my colleagues, friends and relations and would definitely book through Nikki again, especially on long haul trips. Thank you!

Sent by Peter Sparham

From start to finish of our adventure it would be difficult to fault the service. During the booking stage Nikki listened to our requirements and put together plans and itineraries which became part of an evolutionary process towards our final trip. Any queries prior to our trip were responded to promptly and we felt that there was a contact point should it be necessary during. The travel arrangements pick up drop off being met by guides were seamless. Ultimately I would and will recommend Nikki to other travellers.

Sent by Mike Schlup

Our Kenya Safari - We had always wanted to visit Africa and go on safari and as we were about to turn 50, we decided that this was the year to do it. But as we began to research the holiday we got increasingly confuse with all the options available, which country for starters, then how to choose a reputable tour operator, what type of safari and so on. We usually do all our own bookings but this seemed like an impossible task. So we decided to talk to Nikki (our local Travel Counsellor). She came to see us and talked through the options available and what kind of budget we had in mind. She then did the research for us and came back with some suggested itineraries which we tweaked together until we had the perfect package. It really took the stress and guesswork out of the whole process. The holiday itself was just amazing. From the moment we touched down in Nairobi we were welcomed and looked after. The guides were lovely and so knowledgeable, the accommodation was perfect and the safari was out of this world. It is a thousand times better than watching a documentary. The little extra touches that Nikki took care of were so thoughtful and showed how much care she took over our booking. I would definitely recommend Nikki if you are planning a special holiday. She helped us create some amazing memories that will last a lifetime.

Sent by Giles Hall

We had a fantastic holiday in Kenya starting with a 4 day Safari followed by an 8 day beach holiday near Mombassa. Everything was organised to the last detail and we didn't need to worry about anything. The hotels, in particular the Sarova Game Camp were spectacular and the staff couldn't do enough for us. The whole holiday was arranged superbly by Nikki, and she was always available to answer our questions. I would thoroughly recommend using Nikki for any holiday, and we hope to use her again in the future.

Sent by Rose Read

Nikki helped us to create the perfect itinerary for our first safari experience in Northern Tanzania. Nikki took time to explain every aspect of the trip and was on hand to answer all our random questions about visas, transfers, what to pack etc etc. Nikki made the process very easy and were able to relax and enjoy our hols safe in the knowledge that she was on the end of the phone if we needed anything. Nikki’s knowledge of Tanzania was excellent and the safari company on the ground was great, we had a fabulous driver and a comfy jeep. It was truly an unforgettable bucket list trip! On our return Nikki called for a debrief and to get feedback on what, if anything we would change (very little in fact!). We finished off our hols with a few days relaxing in Zanzibar which was the perfect end to the holiday. I would definitely recommend Nikki. She is very good at what she does and knows her stuff! Thank you Nikki, until the next adventure!

Sent by Jo Hatton

Nikki is very knowledgeable about the chosen destinations (Sri Lanka/Maldives) and has given us very honest and informative advice. Her expertise has saved us a huge amount of time researching the options for ourselves. She has been very helpful in helping us work out the best options for a large group of 10. She has responded very quickly to all of our queries with sound, honest advice and has been happy to adapt as our plans have changed. We would very highly recommend her.

Sent by Chieko Clark

As well as attention to detail, Nikki's patience is exemplary. It needed to be with us! Nothing was too much trouble. Nothing was too much trouble. Nikki is more than just a standard ‘travel agent’. She offers a tailor made boutique service without the boutique prices and made us feel that we were the only holiday she was working on when in reality she was working with many other clients. As my husband and I both work and travel for business, trying to get us both in the same place at the same time was a little difficult at times but Nikki was always willing to speak to us out of normal office hours to understand specific requirements and make sure we were happy with the next steps. I only have positive words for Nikki Mortimer and the service she offers. She took the pain out of holiday organisation so all we had to do was look forward to going. Thank you so much for helping us create such amazing holiday memories.

Sent by Sarah Raison

We booked a family city break with Nikki and completely recommend her service. Nikki did a great job in finding us affordable, central accommodation that worked perfectly for us. Nikki looked into different accommodation and flight options for us and was great at presenting us with several alternatives. We have now booked another break with Nikki, and were again really happy with the choices suggested and impressed with her local knowledge. We are very happy to recommend Nikki, she saved us lots of time searching for flights and accommodation, and came up with a great holiday for us!